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Reviews (129)
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All reviewsoutlet mallroom was cleanstayed herehotel is locateddecent staywould stay here againattending a conferencefront desk stafffree breakfastthe staff was friendly and helpfullocation is greatosageoutletspillowslakeozarkstub
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Reviewed 18 July 2017 via mobile

I will not be returning to this Holiday Inn Express. The hotel was run down, not up to Holiday Inn Express standards. There's a big bump when pulling in the driveway. Parking is on a hill. Room was dirty. Was given queen bed instead of king. Shower was crappy. We had 3 cockroaches. So we changed rooms only to have cockroach in that room as well. Workout room is tiny.
Positives notes: staff was friendly even when we changed rooms. Breakfast was up to Holiday Inn standards. Indoor pool would be nice for kids (given its only 4ft deep).

Stayed: July 2017, travelled on business
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina W, Manager at Holiday Inn Express Osage Beach - Lake of the Ozarks, responded to this reviewResponded 24 July 2017

We appreciate you taking the time to tell us about your stay. Feedback like yours helps us understand what areas we need to be focusing on. I would like to take a moment to address some of your concerns. We are beginning renovations later this year. This top to bottom remodel will update all of our guest rooms and common areas in the new modern Holiday Inn Express style. We do offer an offsite fitness center for our guests to use free of charge since the size of our room doesn't allow for weights alongside our 3 new cardio machines. We also understand that wheelchair accessible showers aren't loved by everyone. As discussed at check in, your reservation was made through a third party site that booked you into that room type. We absolutely would have moved you to a different room your first night if one had been available. Being located in the Ozark Mountains has create some unique challenges for us. The grade of our parking lot is one of them. Being surrounded by nature is another one. The insect in the picture you posted is a cardiophorous beetle, not a cockroach. They are very common in the Ozarks this time of year, and despite the fact that we have the inside of building treated every month, as well as the outside 1 to 2 times a year as needed, they are sneaky and sometimes make it by us. We appreciate your kind words regarding our staff, breakfast and pool. We would love for you to reconsider and give us second try. Call us direct and we will make certain that you get the room type you prefer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017

Again, Holiday Inn Express (this one in Osage Beach, Mo) was a like-new, clean, enjoyable hotel. Everything was clean, and staff were efficient and friendly. Manager Doug was repeatedly helpful. We left 2 articles in the room. When we called, he had them at the desk, and offered to ship them to us next-day.

Room Tip: We were near the lobby and elevators, and it was still quiet.
  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2017

We did a middle of the week before summer season began one night stay. Room was clean and beds were comfortable, pillows were great, shower temp on the cool side. Hotel was older than we have been used to but fine. On a busy time of year traffic might be an issue as probably with anywhere on the busy strip. The only problems I saw was the small breakfast area and the parking lot. Parking required parking on a slope which may be an issue for seniors getting out of the car. Level parking required walking up a slope. There were a few handicapped spots but not many. The hotel is located across from outlet mall.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank poorboy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha E, Director of Sales at Holiday Inn Express Osage Beach - Lake of the Ozarks, responded to this reviewResponded 15 May 2017

Thank you very much for choosing to stay with us.

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Reviewed 24 March 2017

We stayed here for a weekend in the off-season. The hotel was not very busy. The front desk staff was super helpful. The pool and gym were well maintained although the gym was very small. The breakfast was the Holiday Inn standard but the eating area was quite small so during busy times, I could imagine you might have trouble finding a place to sit to eat.

Room Tip: The backside faces some trees and would be quieter than the front side that faces the road.
  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank familytraveler455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha E, Director of Sales at Holiday Inn Express Osage Beach - Lake of the Ozarks, responded to this reviewResponded 27 March 2017

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at our property.

We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

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Reviewed 20 March 2017

I want to express my gratitude to Jennifer, who saved our family from having their vacation ruined. For some reason I took my purse to breakfast and left it in the dining area. She is a cook there & found it. She took it to the front desk, and I was able to retrieve it there later, after I realized what had happened. I could have lost my keys, credit cards, money,etc. Holiday Inn truly has an amazing person in Jennifer!!! She was also a wonderful cook & the dining area was very clean. We also were very happy with our clean room. Would stay here again!

Room Tip: We had a ground room floor & it was very clean. Would not want to close to the front desk though.
  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank aspen805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha E, Director of Sales at Holiday Inn Express Osage Beach - Lake of the Ozarks, responded to this reviewResponded 22 March 2017

We are very happy we were able to make sure you had a wonderful experience while staying with us. We will pass along your accolades to Jennifer We also look forward to your return.

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