I was given a gift certificate for my birthday here even though I live out of state because everyone knows it’s a yearly stop for me. I was coming in tonight with grandkids so I didn’t want to take them in the smoking area upstairs or the bar downstairs so I decided to place my order online for takeout. No go. Have to use a credit card to place an online order. Fine, I’ll call in. Nope, message says you have to place online. Ok, I’ll place online with my credit card then ask to switch payment to my gift card when I get there. Fine, place the order for a specified time and go there at that time to get it. Wasn’t ready yet so I asked to switch payment and use my gift card and I’m told “it’s paid for”. I said “I know but I have a gift card I want to use.” “You can’t, we have no access to the order, it just prints up here”. I said I couldn’t call it in to use my card so I had to order online and it would only take credit card. She basically said “yeah, sorry, can’t help it”. Then I waited 15 minutes past pick up time for my order. Pizza is still good but this is just wrong. I had a gift card and they wouldn’t let me use it. I’m disappointed. Terrible way to start my lake visit and it didn’t have to be that way. They could have adjusted it but she didn’t care or even try. Also while I was waiting for my pizza, one the chefs wiped his sweat from his forehead with his hand while he got a drink then went right back to making pizza without washing his hands.
I previously left a five star review but I dont plan to return. They didn’t care about keeping my business.
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