I have been a loyal Hilton Honors member for years, but that is about to change.
My room did not have hot water so I had to take a cold shower. As anyone who has a bad back knows, that is not ideal. However, my poor experience was not based on the lack of hot water, but rather how the staff handled it. When I informed the front desk of what happened, they never looked up at me, never acknowledged the issue, my existence. Nothing. They simply said