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Reviewed 19 January 2017 via mobile

Very nice hotel, clean, well kept, nothing to complain about, if I'm being picky, it was 76 in the room when we checked in however thay was easily and quickly resolved by adjusting the temperature /thermostat, would stay again when In KC

Stayed: January 2017, travelled with friends
Thank AGregoire204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris h, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this reviewResponded 11 March 2017

We are sorry that the temperature in the room was so warm we try to keep the temperature at a comfortable level around 71. We hope that this will not hinder your decision on staying with us again in the future. It was a pleasure to have you as our guest. We understand that you have many choices to choose from when staying in Kansas City and appreciate you giving us that chance. Hope to see you again.

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Reviewed 14 October 2016

I have to admit my memory is sketchy b/c I've been at 2 other hotels in different cities since. I do recall asking at the front desk for a top floor room, not facing the highway and the clerk said 'your picky'. i don't think that's something you should say to paying customers. Isn't your goal to satisfy your customers, and doesn't it help when they tell you what they want? Nothing else stands out so the rest must be pretty average. This hotel is very near to IHOP (international house of prayer), and there's a good tasting pizza place (Providence PIzza, with okay service) just down the road.

Room Tip: top floor, not facing highway
  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bsnss_Trvlr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris h, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this reviewResponded 15 October 2016

Thank you for taking to time to share your experiance at our hotel. I am saddened to hear that this transpired during your stay. This will be addressed ASAP and will take measures to make sure that every guest feels welcomed and at home.
I hope that you will give us another chance to show you what a great hotel we have. Please let us know if you have any other questions or concerns that we can address.

Thanks,

Chris

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Reviewed 27 September 2016

My husband and I stayed overnight for a business meeting. The gentleman at the front desk was great. Our room was clean and the hotel location was not too far off the interstate. One of the better IHG establishments we've stayed at. Will definitely revisit.

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank Yvette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris h, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this reviewResponded 29 September 2016

Thank you very much for choosing the Holiday Inn Express Grandview location. We enjoyed your company and were happy to serve you. I hope that we will be able serve you in the future. Please let us know if we can be any further assistance to you in the future.

Thanks,

Chris

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Reviewed 25 September 2016

Positives: Friendly staff, comfortable beds, the pool was clean and opened at 5AM which was great for our family trip Negatives: 1) Thin walls allowed us to hear every footstep upstairs, traffic on the street and chatter in the hallways, 2) The free WIFI was a nice amenity, but the connection kept dropping and had a weak strength when it was working, 3) The continental breakfast did not have any healthy options. The fruit area only had rotten bananas and mealy, aged apples. There was an option for eggs, but they had a core of melted cheese. Everything else was carb heavy or just for indulgence, 4) The ottoman in our room had a large, white stain on it. I'm still not sure if that was a stain left by a guest or the remnants of bleaching to remove a stain from a guest. Either way, it should have just been replaced. It wasn't a terrible stay, but several easy improvements could have been done to upgrade the breakfast experience and options, the room amenities and the wireless signal strength. Understandably, thin walls and ceiling are not easily remedied, but nevertheless are a major factor in our decision to stay in a hotel in the future.

  • Stayed: September 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Brock B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris h, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this reviewResponded 27 September 2016

Thank you for taking the time to share your experience at our hotel. It was a pleasure to have you are our guest.
I am sorry that we had failed you on breakfast and wifi. I am personally looking into the issue to make sure this does not happen again. You are very important to us and always want to make sure our guest are taken care of. I hope that you will give us another chance to show you our changes.

Thanks,

Chris

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Reviewed 23 September 2016 via mobile

Very kind & friendly staff, extremely clean and updated hotel and a nice property that is well lit. Easy to access from the highway too! We would definitely return if back in the area in the future...

Stayed: September 2016, travelled with family
Thank CandiSpfld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris h, General Manager at Holiday Inn Express Hotel & Suites Kansas City - Grandview, responded to this reviewResponded 29 September 2016

Thank you for allowing us to serve you during your stay with us. It was a pleasure to meet you and hope that we will see you again very soon. Pleas let us know if we can be any further assistance to you.

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