Customer Service
After a very long journey, it was good to finally be at the Hotel, and the Welcome we received was worth the trip.
Jeffrey immediately made you feel right at home, with a Great sense of Humour, as we were Jet Lagged, he negotiated round us and finally we had our Room keys.The weeks visit got better each day as we met other members of staff, and quickly realised they all had the same High Standards of Customer Service. Nothing was too much trouble, and if they didn't know the answer they found out for you - Thank You Steve, Darlene, Liz, Tom, Melanie, Candy, McKayla
The Hotel was warmly decorated for Thanksgiving, and Christmas, and looked Beautiful Inside and Out - Day and Night. There were even decorations in the Indoor Pool area.
Breakfast
Breakfast had the feeling of a huge 'Family' affair - Very Busy, Friendly, with lots of visiting stories, and information, given and received. The food was plentiful, lots of variety available - making your own Waffles was good fun. The hot was replenished frequently by the very busy, and Always Smiling Steve,Tabby and Winnie. They also cleared the tables quickly, kept the buffet areas, and tables clean and tidy.
Rooms
Our room was spacious, plenty of hangers for our clothes, plenty of power points for our electrical items.
Also, the look was very in keeping with the name of the Hotel.
We had a room at the back of the building, with a balcony (small table and two chairs) and a Wonderful view
over the valley below. Small Bathroom with Shower over the Bath, and a separate sink and vanity unit.
The Fridge was very handy, as was the tea/coffee maker, and the hairdryer.
The rooms were kept clean and tidy, and anything we needed, we just had to ask.
Location
Fabulous - Across the road there was a large Walmart and other stores, plus McDonalds, Subway.
Restaurants
Ask at reception for recommendations, and they sometimes have discount cards available.
There is a Dennys next door, & 5/10mins walk - Shorty Smalls and Shoneys. Grand Country Buffet 15/20mins
The Moon River Theatre is opposite Shorties.
Out of the Hotel turn right past Dennys, and you can walk down to the Hill to a large Retail Park. Well worth a look,
some good bargains. You can also take a shorter route out of the back of the Hotel, across the car park.
NB: It's a VERY Steep walk back up
We didn't have a car, so relied on taxis, which was never a problem.
My apologies to any of the staff I have not mentioned, they were All Brilliant.