We have stayed at this hotel two other time with no problems. This time was an abomination of what a hotel stay should have been! This review could be a book but will only convey main facts. Tried to check ten minutes after posted check in time. Room was being cleaned and was told it would be ready in 20 minutes. No problem, went to get some items to put in fridge and get our grandkids to spend time with them, as this was the reason we were here. Returned about an hour and 10 mins later with refreshments and grand kids. We were told that there would be an additional charge if the children would be staying. We told them we are just spending time with them, swimming taking them to dinner and their parents will pick them up later that night after work and they were not staying. Jamcee the only hotel person on duty said they would be here most of the day and even if they were not staying we would be charged regardless. I asked to talk to Manager, she would not contact a manager for me to talk to. We ask her if people staying here could not have guest. She stated they could. I asked what the was the time limit a guest could stay. She stated it was at the hotels discretion. What? We decided to go to our room without a resolution and talk about this. Well our room was not even ready. They were still cleaning the room. Went back down stairs and told Jamcee about room. She stated it was at hotels discretion as to when check in time is also. We demanded a resolution to the trouble we were having. At that time she said she would call manager and left. We felt all would be resolved. We all put bathing suits on and went to pool. We all played in pool for about 45 minutes to an hour and then decide to get out and head to dinner. My wife went to get pool towels at front desk and was in formed that they would discount the charge for the grandkids but that was it. My wife was mad. Jamcee stated she was going to charge our credit card. My wife said no and came and told me. We went back up to room to change and go back down to lobby. We got to our room and the key did not work. I went back down to see what was going on while wife and grandkids stood in hall. When I went back to lobby Jamcee informed me we will not be allowed to get back into our room until I pay the extra charge or we leave with the stay non refundable and if that did not work she would call the police and have me physically removed. I told her to call the police and let's find out if the hotel could hold my possessions for ransom. At this time I was in so much disbelief, frustrated,mad I told her we were leaving. I told her to open the door or I would call the police turn and went to the room. She showed up and open the door and as we were changing and getting ready to leave the booking company called and asked me what was happening as Jamcee had called them. I explained what had transpired and they stated they will call back the hotel and ask for them to refund the stay amount. The total amount of time we were at this hotel was a little less than 2 hours. The booking company called me back as we were getting into the car and told me the hotel would not refund the night but offered to pay the fee for our grandkids. I thanked them for that but told them I would not stay there and never would again. They offered some advise and apologized once again. We stayed at Comfort Inn Suites down the road and had no problems. I asked before we checked in about our grandkids spending time at hotel visiting us. They had no issues with them visiting us and even stated hope we have a great time with them.
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- Also Known As:
- Magnolia Hotel Olive Branch