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“Pleasant Surprise” 5 of 5 bubbles
Review of Sleep Inn & Suites Downtown

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Sleep Inn & Suites Downtown
Ranked #15 of 46 Hotels in Jackson
Fulton, Maryland
Level Contributor
212 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Pleasant Surprise”
5 of 5 bubbles Reviewed 23 June 2011

I was in Jackson visiting family. This hotel was recommended. I had never stayed in a Sleep Inn and did know what to expect. This hotel is located in downtown Jackson near the new convention center (walking distance). It is a new hotel. The rooms had a modern sleek feel. There is a fridge and microwave in each room which is a nice bonus. I looked the tile on the bathroom floor. The hotel had the feel of an upscale hotel at budget prices. There is a breakfast in the morning which was average. Where this hotel really shines is the staff. The staff is friendly and helpful. The manager was cheerful and helpful. I even noticed one of the front desk staff trying to help a lady(a student at one of the local colleges) who was staying at the hotel find permanent housing. That was going above the call of duty for the front desk. You definitely will enjoy your stay at this hotel.

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank inthewind2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4Dmngmnt, Manager at Sleep Inn & Suites Downtown, responded to this review, 2 January 2012
We are so very happy that we wowed you. Really, the surprise is that in doing what we love, we bring a measure of joy, happiness and surprise to our guests. The rewarding part is that people like you take the time to recognize our efforts. Thank you.

Please come see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    27
    21
    9
    5
    2
See reviews for
16
12
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Irving, Texas
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 March 2011

We stayed here 3/11 on our way to FL and again on 3/19 on our return to DFW. Hotel appears to be new. Linda Kay at front desk said they opened Dec 2010. Check in with without problem on both visits. Room had enough space for two double beds and just enough room for a roll away. As requested the roll away bed (with sheets, pillows,etc..)was in our room waiting on us. Comfy beds, plenty of pillows, cool a/c and color tv. On night of 3/11 (actually early morning of 3/12) we heard some loud laughter coming from a nearby room. After only a short period of this nuisance, I heard security knock on the door and must have evicted them because the noise stopped for good. Kudos to the management for not putting up that BS.
Breakfast next morning was much better than usual free offerings. It included hot biscuits & gravy, sausage, eggs, hashbrowns, waffles, cereals, yogurt, fresh fruits, juices, sweet rolls and coffee. Lady kept it fresh all morning. Enjoyed so much we stayed here on return trip instead of stopping in Mobile. One warning, it's in an older part of Jackson, just south of Downtown, about 2 miles from I20. We saw security around 24/7 and always felt safe.

  • Stayed March 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Traveling07Texans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4Dmngmnt, Manager at Sleep Inn & Suites Downtown, responded to this review, 2 January 2012
We like the grade you gave us. Thank you.

The nicest thing that can be said to those who love serving others is that we righted a mishap. We are not perfect, but we are proactive customer service agents. We are happy to know that we were able to gain your trust, confidence and approval by doing our jobs.

Please grace us with your return, and thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VA
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 February 2011

This Sleep Inn opened just after Christmas 2010. Because it's brand new, it's super clean. Not only is it new, it's beautifully decorated. The bathroom vanity isn't just a vanity like most hotels, it's a piece of furniture like you'd see in a luxury hotel. Floor tiles in the bathroom look like a grass/sisal rug. Flat screen tv in the room is mounted on noise reduction panels so the next door neighbors aren't bothered. Breakfast was great! Eggs, sausage patties, sausage gravy, biscuits, waffles, the usual juices, cereals, and yogurt. We were here on a college visit and the hotel is only 15 minutes from the college. It's on one end of the downtown area if you're here for a convention or going to the fair grounds.
The neighborhood appears to be on the upswing; there are some derelict buildings nearby, There is some road noise but that was easily covered over by keeping the ac/heat fan running all ngiht. That will not deter me from staying here again.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TGMFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4Dmngmnt, Manager at Sleep Inn & Suites Downtown, responded to this review, 2 January 2012
The title to your comment alone is such a nice compliment. Thank you for your time and attention to our work in your behalf. Such words are both heartwarming and encouraging. Please allow us to serve you again. Continue to let us know where we stand with you and how we can be better for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Downtown

Property: Sleep Inn & Suites Downtown
Address: 209 S Gallatin St, Jackson, MS 39203-3504
Region: United States > Mississippi > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #15 of 46 Hotels in Jackson
Hotel Class:2 star — Sleep Inn & Suites Downtown 2*
Number of rooms: 68
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