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All reviews front desk western hotels room was clean ocean springs convenient location would stay here again stayed one night complimentary breakfast yogurt easy access great place to stay nice stay enjoyed our stay bw octavia clara internet
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Reviewed 3 January 2018

The only reason I am not giving this a terrible, is the guy on duty the night we were there was super helpful. He did everything he possibly could to make our stay pleasant. Breakfast was absolutely the best we had our whole trip. Now for the downside: There was a very serious SECURITY PROBLEM. The back door (which should require room key entry) would not close good so anyone could walk-in. The room was extremely out dated. Not enough electrical outlets for our electronics and the ones there were inconveniently located. The carpet was poor quality and felt if it had sand in it. The bedding needed to be improved.

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 4 January 2018

Thank you for writing the review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

I booked with my bestwestern loyalty points. We was supposed to stay in biloxi but they booked us in Gulfport after an hour on the phone they put us here. Great staff,rooms,location. Downtown Ocean spring just a short trip away with good good and drinks. Love the drive into biloxi and the view is great.

Stayed: December 2017, travelled as a couple
Thank Dwayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 1 January 2018

Dear Mr. Dwayne,

Thank you for completing the survey regarding your recent stay at our property. We thank you for rating us 4 on our rating scale and we hope to see you soon in a near future.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

San Naqvi
General Manager
Best Western Plus Cypress Creek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017 via mobile

Stayed one night on the way home from Orlando. Hotel is easy to find. Outside looks nice and lobby was clean. Evening and morning desk clerks were friendly and helpful. Our room was clean and comfortable. The rooms definitely need updating and a fresh coat of paint. Bathroom needs update too. Breakfast was good, and had a varied selection of items.

Stayed: December 2017, travelled with family
Thank sj-jj-houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 22 December 2017

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

Excelent place, the breakfast was delicious with variety for people with different tastes, also with healthy options, it is close to many beautiful cities, the people that work at the hotel were very nice, the guy at the front desk helped us by telling us what we could do around, and the cleaning lady was also very nice, the place was clean, so the people who clean do a great job. Excelent place to stay.

Stayed: November 2017, travelled with family
Thank Fedalis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 26 November 2017

Thank you for taking the time and writing such a nice review about your recent stay with us. We are glad that you enjoyed your stay and our staff thank you for the compliments.
We hope to see you again in near future.
Thank you.

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Reviewed 20 November 2017

This motel is very clean. We were on a long road trip,5 days each way. I was a nice place with afternoon snacks and a good selection for breakfast. It was close to restaurants and shopping. It was just off I-10.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank S8918SOgaryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 23 November 2017

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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