Sadly our stay was not what it could have been. There was a strange smell in the lobby that lasted for well over a day. It smelled vaguely of the ocean and after getting out of the car following a long drive, we thought it was just a natural smell. We later realized it wasn't.
Also, the breakfast was definitely subpar. The staff seemed completely unprepared each morning and constantly ran out of items. Also they could not keep up and served much of the food cold or lukewarm. On our last day we decided to get breakfast at a local restaurant, there was not even coffee made when we left.
The beds were excellent. We slept great each night. Also the rooms were large and well maintained. The water was horrible, but I suspect that has more to do with the local water supply than the hotel.
When I received a survey from Best Western I filled it out honestly. I then received an email from the general manager. He tried to claim the smell was quickly dealt with, yet the staff knew nothing of it when I commented on it to them as I checked out, the same people who checked me in. Also he tried blaming his guests, saying they expected more from a limited service hotel than they could offer. I'm not sure if he was trying to blame me or his other guests, either way he fell short and showed little class in trying to blame others.
With some work and a better GM, it could be a good facility.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more less
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- Also Known As:
- Best Western Plus Cypress Creek Hotel Biloxi
- Best Western Biloxi
- Biloxi Best Western