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All reviews cookies double tree wedding weekend nice hotel few blocks business trip fridge and microwave hotel bar shuttle service the room was nice beds were comfortable convenient location light rail wild game twin cities xcel energy center parking
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Reviewed 2 April 2018

Welcoming stay for our family - lots to do with the kids both on and near the property! There is a Rival Room eatery with board games, skee ball, air hockey and ping pong to name a few. Great happy hour from 4-6. We enjoyed the pool as well.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ebdunnigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 3 April 2018

We would like to thank you very much for taking the time to leave us a rating further to your recent stay. We are delighted to see that you enjoyed your experience with us at the DoubleTree by Hilton St Paul Downtown!

We would be honored should you give us the opportunity to welcome you back to the DoubleTree by Hilton St Paul Downtown the next time you are in St. Paul.

Wishing you a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

No cookie or bottle of water upon check in - musty smell in room. Call to the front desk had to wait 50 rings before someone answered. I suggest more training in customer care and get the musty smell out of the room.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank barbc614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 30 March 2018

Thank you for staying with us at DoubleTree by Hilton St Paul Downtown.

Thank you for your review. Your feedback means a lot to us. I am glad to hear that there were many aspects to your stay that were great! However, I'm sorry to hear that your first impressions of the hotel were not our best. We are in the business of hospitality and even though many times we do it well, we fell short of our expectations for ourselves. We will definitely use your review to improve for the future. We appreciate you staying with us and we hope to see you again the next time you are in St. Paul.

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Reviewed 17 March 2018

First the good: Breakfast buffet. Coffee was excellent. Now the bad: Bed was HARD! It was painful to sleep...I had to get up early just to escape. Also the room was TOO COLD! Even turning thermostat up to 82 degrees did not help. Altogether it was a terrible night's sleep. Lastly, the front desk staff was not well trained and struggled to recognize gold status and offer any amenities. If the Doubletree St. Paul Downtown would work on these deficiencies, it would be a fine addition to Hilton.

Room tip: higher floors have better views. Rooms closer to the elevator are warmer
Date of stay: March 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank _craigen_dem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 18 March 2018

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

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Reviewed 16 March 2018

There was nothing to complain about. It was a great experience. Only thing. I wish the price had included breakfast. Not a deal breaker. The cookie was delicious! Staff was very friendly and professional.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank cswanson2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 18 March 2018

We would like to thank you very much for taking the time to leave us such a great rating further to your recent stay. We are delighted to see that you enjoyed your experience with us at the DoubleTree by Hilton St Paul Downtown! We would be honored should you give us the opportunity to welcome you back to the DoubleTree by Hilton St Paul Downtownin the near future.


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Reviewed 15 March 2018

I attended the yearly Meeting of the MInds meeting in St. Paul and we were booked in the Double Tree Hotel with our staff. Once I found the front door to check in, the staff was very helpful telling us where to park. Check in was very simple and fast and the room was great with a nice few of all of the wrestling fans walking by from the state wrestling tournament. The bar was fun with excellent food. Overall, a great stay!

Date of stay: March 2018
Thank MNfan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 18 March 2018

Thank you for taking the time to share your feedback with us regarding your most recent stay at the DoubleTree by Hilton St Paul Downtown! Your feedback means a lot to us. We appreciate you staying with us and we look forward to welcoming you back the next time you are in the St. Paul.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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