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Reviewed 11 August 2015

For the record it is a lovely Marriott and very new with very nice staff. If however you are partial to sleep ask for a room on the non city side. I was on the 5th floor and was awakened not once but twice in the night by revelers coming out of a local bar. They were extremely loud and it was a Monday night! When I mentioned this to the staff the next morning they said yes, it has been a problem it depends upon what the drink special is that night as to how rowdy they get! Book with this knowledge in mind as I was there on business and prefer a quiet room

Room tip: Don't book on the city side/street side where several bars are located if you want a quiet experience
Date of stay: August 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank GardenGal08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maggie m, Front Office Manager at Courtyard St. Cloud, responded to this reviewResponded 2 September 2015

Thank you for your review on TripAdvisor! We appreciate your positive feedback on our hotel as we are trying to do everything in our power to make our new Marriott property the best it can be! We do apologize for the rowdiness across the street, but we will ensure that you get the non-bar side on your next stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2015

Loved the hotel, it's newly renovated as a Courtyard Marriott. Everything is new and clean-the staff is very friendly. Great location, can walk to many restaurants and bars.
While we were there, there was a severe tornado watch; crazy weather, the hotel auto doors blew open from the force of the storm. Here is my concern: The hotel staff, while very nice and friendly; acted as if there was nothing going on. They were concerned with finding a bucket for the leaking ceiling in the lobby, but no emergency protocol was issued, guests could go to their rooms without warning. Friends at the Holiday Inn Express were directed to the lobby to wait out the storm safely. Windows were opened and guests sat in a safe area. There were in emergency mode; to say there was a lack of urgency at the Courtyard is putting it mildly. Had something happened, not sure the staff was equipped to handle it. That is very concerning.

Room tip: If you like quiet, may request a higher floor as the bar across the street gets loud at night.
Date of stay: July 2015
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank marshallsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdoul O, Front Office Manager at Courtyard St. Cloud, responded to this reviewResponded 23 July 2015

Hi Marshallsmom,
Thank you for sharing your experience at the Courtyard St. Cloud through our TripAdvisor wall.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
I apologize on behalf of all my staff on the lack of efficiency assessing our emergency plans which in fact is already in place. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you again, for staying at the Courtyard St. Cloud and we hope you choose to stay with us again whenever your travel needs bring you back to St. Cloud. :)

Sincerely,
ABDOUL OUEDRAOGO

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Reviewed 4 January 2016 via mobile
Google Translation

Date of stay: December 2015
Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdoul O, Front Office Manager at Courtyard St. Cloud, responded to this reviewResponded 20 January 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC