We stay at Marriott when we travel, so we typically know what to expect in terms of service. We booked a concierge level room with lounge.
The service was excellent at some times but lacking at others. I called a few hours ahead to inform of our 11pm check-in. When we got there there was no valet nor bell service. I went in and got a luggage cart myself. The front-desk staff was great and personable, and offered to call security to help with taking luggage to the room. In the interest of time, we declined. The front desk took my car keys and said they would pass them to valet when available.
The Concierge level room was a standard hotel room. The room was quiet and the beds were very comfortable. The sinks in both the bathroom and vanity area were great for two people getting ready in the morning. Our appointment at Mayo was over by 10am the first day, and the room was made when we returned- perfect.
The Concierge Lounge was excellent. Tables, sofas, TV's, newspapers and refreshments. It was a little strange to me that breakfast didn't start until 6:30, especially when this hotel caters to medical professionals and patients. Our appointment at Mayo was at 7, but we still had time to eat and walk to the Gonda building for our appointment- it's that close. The evening reception was perfect to unwind for a bit before heading out for dinner.
Mobile app users beware!! Although we used the app for checkin, the valet service does NOT use the app. I used the app to call for our car, and when we checked in at the desk, the valet informed us that they don't use that portion of the app.
Check-out was fast and easy, and the desk held our luggage while we had final appointments at Mayo. Upon departure, the bell and valet staff were in "Marriott mode", and we received service that was up to par with other Marriott locations. Our car was retrieved and loaded with our stored luggage, and the valet even brought bottles of soda for our trip home- exceptional!
- Official Description (provided by the hotel):
- Modern updated guestrooms and a convenient location connected to Mayo Clinic make Rochester Marriott Mayo Clinic Area one of the top hotels in Downtown Rochester, Minnesota. The hotel offers 202 renovated guestrooms and suites, Salute wine bar and more. This downtown Marriott also has easy access to local attractions including the Mayo Civic Center and shopping options via climate-controlled walkways. Whether you are visiting Mayo Clinic, coming to Rochester for leisure, or traveling for business, our downtown hotel provides everything you need to make your stay seamless: in-room dining service, business services, a fitness center, and convenient continental and full American breakfast each morning available in our restaurant (for a charge). ... more less
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- Also Known As:
- Rochester Marriott Mayo Clinic Area Hotel Rochester
- Marriott Rochester