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“no tolerance for any level of normal talking in hotel rooms without complaints”

Loken's Sawmill Inn & Suites
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Loken's Sawmill Inn & Suites
Ranked #1 of 1 Houston B&B and Inns
Reviewed 26 September 2015

We planned a weekend get away and rented a room in this hotel. It is very plain but the initial hotel manager seemed helpful and friendly. We settled into our room and were readying ourselves for bed , talking in normal voices, walking across the floor getting ready for bed. We began to hear loud pounding noises coming from the room below us. We wondered what it was since there was nothing unusual going on in our room. A unidentified male came to our door and my wife came to get me. He said he was the manager and there was a complaint for excessive noise. Shocked would be underestimating what we felt. How can we expect to spent a relaxing weekend in a hotel room with zero tolerance for normal level conversation, cordial conversation before bed, let alone if we had been intimate as might be expected for a couple on a weekend get
away. This is/was very uncomfortable and then the manager said he stood outside our window and could hear us talking? Now that is a safe and welcoming feeling. WE are hoping we can get our money back for tomorrow night so we can find other lodging where we can feel comfortable to enjoy ourselves and be able to actually talk in our room and even maybe be romantic if the mood should hit us. This has never happened to us anywhere and we are not spring chickens. We are in our sixties. Very upsetting and exhausting if we have to go find another hotel tomorrow and move everything instead of biking a trail we came down here to bike. And yet staying another night where we cannot talk comfortably is not tolerable and frankly nerve wracking and upsetting. Heaven forbid we had children or were actually playing some nice music in our bedroom. That would have been real cause for alarm.

Room Tip: None possible with conditions such as these that no tolerance for normal speaking
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  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DMan1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loken's S, Owner at Loken's Sawmill Inn & Suites, responded to this reviewResponded 30 September 2015

At 12 am my motel manager was notified of an excessive noise complaint coming from a fellow guest room- loud voices and nonstop pacing. My manager lives next door to motel and apon coming over to motel he could hear loud voices coming from the other side of the building . He attempted to call guests on the phone - no response. Knocked on guest's door - no response. Attempted to call on phone again - no response Knocked on the door again a female voice told him to go away and that she'd call police.My Motel manager identified himself - no further response from guests. We needed to follow up on the noise complaint and visit with these folks face to face, so they were aware of how loud they were being with the patio door open . Never received that opportunity . Husband proceeded to email letter to motel , while being guests there, with subject "problem with harassment tonight." As a small family business we take the safety of our guests and property seriously . It's our responsibility to follow up, investigate and communicate complaints to our guests. We expect that guests will response to a phone call or knock on the door when an identified manager comes to your door- especially since guests pounded on their walls to bring the noise attention to the other guests. Face to face communication to resolve issues. like this one is crucial. Taking ownership of behaviors is also helpful

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5 - 9 of 32 reviews

Reviewed 4 September 2015 via mobile

Stop #3 of our seven state trek. Very clean & well accommodated inn. We were the only ones staying there and it was quiet & comfortable. Nearest food during evening hours is 20 minutes away and most everything is closed by 8pm. Price is very reasonable. Town is clean & quiet.

Stayed: September 2015, travelled as a couple
Thank myjenyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2014

The room was large, clean, in excellent condition. Ours had a king size bed and jacuzzi for $89.00. Also most rooms have a patio door that you can drive up to. I was real happy until I went to bed. There were numerous guests talking loud and kids running in the halls until after midnight. Worse there was a loud argument between a women and a male,at 4 am. That may be beyond the control of management. But a bigger issue for me was the heater noise. It was cool out about 30 degrees. 2 or 3 times every hour the heater would start up with a loud whining noise for several minutes, I have had much quieter rooms at airports. Lastly a minor issue is the gravel parking lot and boulders that had to be avoided. If you can sleep through noise this is a great deal. Maybe bring earplugs and an electric heater and it may be fine.

  • Stayed: October 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2014

My husband and I stayed 2 weekends at this place. It is very clean and roomy. I like having the extra space and jetted tub. After a lovely day of riding on the Root River Trail, it is the perfect spot to relax and enjoy the evening.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mary Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Why drive to LaCrosse when you can stay in Houston!? The two people I dealt with who were associated with the motel were pleasant and helpful. The room was clean and comfortable. We were in town to visit relatives. I was a tad hesitant to stay local as other family membes were staying in LaCrosse. My mother-in-law and I were happy we stayed "local". We were referred to a coffee shop in "downtown" Houston the next morning where I had the best latte in several days and a tasty scone! and great atmosphere. Thanks for the tip front desk workers at the Sawmill Inn! Thanks for a nice stay!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank JETCalama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Loken's Sawmill Inn & Suites

Address: 809 E Cedar, Houston, MN 55943
Region: United States > Minnesota > Houston
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Houston
Number of rooms: 14

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