We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fall Getaway”

The Cheesecake Factory
Ranked #1 of 5 Dessert in Edina
Price range: US$10 - US$15
Cuisines: American
More restaurant details
Restaurant details
Good for: Groups, Child-friendly
Dining options: After-hours, Breakfast, Reservations
Description: The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Reviewed 26 October 2018

This is a great place to eat for breakfast,lunch or dinner and for that sweet tooth! They are known for their cheesecakes but the menu is diverse for all appetites, even low cal. The service was very good and the atmosphere is lovely.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank juliak857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 October 2018

Thank you so much for this review, Julia. We're very happy you have a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (426)
Traveller rating
Traveller type
Time of year
Language

5 - 9 of 426 reviews

Reviewed 2 October 2018 via mobile

We went on a Sunday afternoon. The place was very busy. We watched as they sat people coming in after us. And no they didn't have reservations. When they did want to seat us, twice they tried to seat us in a location where the table was 6" from the one next to it. And a wall right up on the other side. There wasn't even enough room for a child to squeeze in. Let alone an adult. The hostess got a bit snotty that we wouldn't take the spot. Directly behind were two empty booths. Already cleaned and set. She made us wait another 5 minutes and then sat us in one if the booths we had asked for. The waitress seemed to be distracted and certainly made us feel like she didn't want to be there. The food came out a little slow. For the cost it wasn't anything special. Most fast food restaurants could have made s burger that tasted better. The cheesecake we ordered took about another 10 minutes to come out. Again going back to the disinterested waitress. It was nothing special, when it did come.

Date of visit: October 2018
Thank jlmm1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2018

Hello. We are so sorry for this disappointing experience with us. You have every right to feel the way that you do. We will address this with our team and thank you for taking the time to share this with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

We went back twice this trip to get more cheesecake. The food was delicious as always too. We knew there would be a wait, and they don't take reservations, so anticipate it will be busy!

Date of visit: September 2018
    • Value
    • Service
    • Food
Thank Megz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 29 September 2018

Hello. Thank you so much for your review. We are glad to hear you enjoyed your experience with us! Thank you for your patience with the wait and we hope to see you again soon for more of our delicious cheesecake.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

I took my two teenage children here for lunch during a day of shopping. It was very good food, but very expensive. I ordered Eggplant Parmesan for $15.50, my daughter the Parmesan Herb Chicken for $17.95, and my son the Orange Chicken for $16.95. One child only wanted water, but my son and I wanted soda and paid $3.25 for each one! Man! We all liked our food, and ended up getting 5 cheesecake slices to go for $8 each. It was delicious, so I will go again, but maybe just with my husband!

Date of visit: November 2017
Thank Jilly070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 September 2018

Hello and Thanks for your feedback. We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

We went in the middle of the day to avoid crowds and to celebrate a birthday before a big event we had that evening. It was just 3 of us. There was no wait and very few people at the time we arrived. Once seated, our order was taken. After 30 minutes of waiting, and a server asking if there was anything he could get us, we said "OUR FOOD". He said he FORGOT to put in our app order. "Do you still want it"? Um, yes. That's why we ordered it. From there, it just got worse. The first entree came, and was cooked dry, and nearly uneditable. Where's the rest of the meals? FIFTEEN minutes later the 2nd entree was brought. Again, cooked to a point you couldn't even eat it. The third entree? ANOTHER 10 minutes later. So now we have 25 minutes from the time the first person received their food to the last person. WHY is this acceptable? From here, we simply had to box the meal and go, as it had been an hour and a half that we'd been there and we had to get on the road for our event. We drove 5 hours to eat here before our event and now had the worst experience and meal, and no time for your signature cheesecake. We were so disappointed. We came excited, left hungry and upset. The manager sent us with cheesecake to go, but by the time we got to our event, not only did we not have time to eat it, but it was warm and not the same as when you get it fresh...which was why we love coming to CCF whenever we get close enough to one. I shouldn't have had to pay for any of that meal, yet I did though she comped 2 of the horrible meals. At the time, it just wasn't worth the fight, and I didn't want to make an already bad situation worse for the us...but seriously, FULLY unacceptable. We shouldn't have had to pay for that meal.
Finally, the bathrooms. DEAR LORD that bathroom. ALL trash was overflowing. There was toilet paper in ONE stall. ONE. The sinks were a mess. I mentioned this to the 2 people checking guests in and she said..."Oh, sure". ?????It's 3 in the afternoon. You're SLOW. There's no excuse for that.
Overall, 2 thumbs down and ZERO stars for this experience.

Date of visit: September 2018
    • Service
    • Food
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 September 2018

Hello Julie, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry about this disappointing experience, and we would welcome the chance to speak with you more about this visit. If there is anything else you would like to share with us, please visit http://www.thecheesecakefactory.com/connect. Select “General Questions” from the drop down and allow us a few days to get back to you. Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing