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Reviewed 19 May 2016

Always enjoy this place. Being so close to mall and light rail makes it easy to go anywhere. Always enjoy the complimentary nightly drinks and breakfast! Great place to stay at a great price. Always recommend this place

  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenna W, Manager at Embassy Suites by Hilton Minneapolis - Airport, responded to this reviewResponded 26 May 2016

We appreciate you taking the time to share your valuable feedback with us. Thank you for your kind comments on your enjoyable weekend away. Our customer satisfaction is extremely important to us and we are always looking for more ways to provide exceptional experiences. We are pleased to have been able to create this type of experience for you. Thank you again and we hope to welcome you back in the future.

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Reviewed 19 May 2016 via mobile

Brittney, Karen, Gonzo and the entire staff did an outstanding job ensuring the entire wedding event was a huge success. Everyone at the hotel was very attentive and pleasant. Every question or concern was address in a prompt manner. Most importantly the BRIDE was very happy!!

Stayed: May 2016, travelled with friends
Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenna W, Manager at Embassy Suites by Hilton Minneapolis - Airport, responded to this reviewResponded 26 May 2016

Thank you for taking the time to share your valuable feedback with us. We are pleased to have been able to provide you with an enjoyable environment for your daughters wedding. We understand how stressful these important times can be and are happy to have been able to make the experience run smoothly. Thank you again for your time and feedback, we hope to welcome you back in the future!

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Reviewed 18 May 2016 via mobile

Always enjoy staying at Embassy Suites mainly because of the breakfast. No exception on this stay. Great omelets as well as the other selections. Had a couple of instances, a dirty glass in the bathroom and the light was out over the mirror. We went out and when we returned it was fixed. No complaints, they took care of everything. Good Stay.

Stayed: May 2016, travelled with family
Thank UncleRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenna W, Manager at Embassy Suites by Hilton Minneapolis - Airport, responded to this reviewResponded 26 May 2016

Thank you for taking the time to share your valuable feedback with us. Our guest satisfaction is highly important to us and we are always looking for ways to improve our service. We appreciate your sharing the unfortunate experience with the dirty cups and burnt out light in your suite with us so that we may address this with our team. We hope to welcome you back to our property the next time that you are in the area! Thank you again for your time and review.

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Reviewed 17 May 2016 via mobile

This hotel is extremely noisy. There were numerous unattended children running up and down the hallways and screaming across at each other with no adults in attendance. The hotel staff seemed oblivious to all the noise. When I checked in there were a group of young men with a table set up in the hallway playing beer pong. In the evening, ten young girls whom obviously had come from the pool because they were soaking wet, proceeded to run in front of a group of about ten of us into the elevator and off they went. This hotel needs to start explaining to people checking in with children that they need adult supervision whenever they are outside the room. Also there were a couple of weddings so the wedding guests took up a great deal of the parking lot and I had to drive around and around and finally parked in the dirt lot. The room needed painting. The TV stand had the side support hanging off it. The pillow cases were so wrinkled I questioned whether they had even been changed from the last guests. The bathroom was dingy and dirty. When I moved the nightstand out to plug in a cord there were bottle caps and other garbage behind it. Definitely not worth the money they charge.

Stayed: May 2016, travelled solo
1  Thank dsnynana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenna W, Manager at Embassy Suites by Hilton Minneapolis - Airport, responded to this reviewResponded 25 May 2016

We appreciate your taking the time to give us your feedback on your recent experience. I am so sorry to hear about all of the disturbances that you had with the noise in the hotel. I completely understand how frustrating that must have been. We do not tolerate disturbances and monitor the noise levels through out the property. I apologize that we fell short of this during you stay. We truly appreciate you taking the time to share this with us so that we may address your concerns. We hope to welcome you back in the future to provide you with the enjoyable stay that you deserve.

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Reviewed 16 May 2016

The lobby and building are elegant, the staff was polite but the rooms are very beaten up. Clean but shabby. Its just not worth the hefty price of a room per night. The value is very poor. Embassy Suites used to be very elegant, since Hilton took over its gone way down hill. Skip it until the rooms are renovated.

  • Stayed: May 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Aleda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenna W, Manager at Embassy Suites by Hilton Minneapolis - Airport, responded to this reviewResponded 18 May 2016

Thank you for taking the time to give us your feedback on your recent hotel stay. I am very sorry to hear that this stay fell short of expectations. Our guests are very important to us and we understand how important it is to have that elegant feeling while staying at a hotel. I apologize that we were not able to provide you with this type of experience. We hope that you will give us a chance to make it right for you in the future and provide you with the satisfactory stay that you deserve. Thank you again for your time and review.

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