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“a little Apartment haven away from home!”

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Candlewood Suites Detroit, Southfield
Ranked #8 of 20 Hotels in Southfield
Reviewed 31 August 2015

This is a place where people who work here care about the people who stay here. It felt like an apartment community. overall clean and functional. The bed in our room creaked and sagged like the last person staying had weighed a great deal and spent a lot of time in the middle of the bed. A call to the front desk and they were quick to offer a solution and brought a different bed the next day so I didn't have to pack up and move rooms. The are pet friendly, people friendly, traveler friendly. Everything needed for a one week+ stay is available.

Room Tip: front parking fills up fast, getting a room near the 'end' makes quick access to parking in...
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  • Stayed: August 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank cmartinVance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 24 of 76 reviews

Reviewed 27 August 2015

I guess when you let someone else book your work hotel you cannot expect to get what you were looking for... the room smelled weird I cannot explain the smell but it was strange. Every night after 4/5 the bathroom smelled like cigarettes to the point where I would be coughing. The floor in the kitchen area was slimy and gross. It had space and a small gym, but there really is not anything within walking distance and it seems like there are a lot of people that call this place home which was also strange. I won't be coming back.

  • Stayed: August 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AStoyss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Detroit, Southfield, responded to this reviewResponded 12 September 2015

Dear AStoyss,

Thank you for taking the time to write a review about your stay with us. We regret that your stay was not 100% satisfactory. We would also like to apologize for falling short of your expectations regarding our rooms and bathrooms. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management to ensure similar situations can be avoided in the future.

Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2015

I stayed here for a week, and commuted to Novi every day, which was roughly 20 minutes during rush hour. Location was safe and convenient.. in the middle between work and downtown Detroit. I think this Hotel was a great value for the dollar. Realizing prices change from week to week, please compare prices before booking... I found the price of this hotel varies as much as $40 / night. The room was great... nice bed, nice kitchen, nice bedroom. The gym was super, and getting a free laundry was a nice perk, as was the cupboard, and the huge gas grill outside. Do I miss free breakfast and a pool? Yes! However, in Detroit area, that can set you back another 40 bucks or more a night.

Room Tip: Try to stay away from the gym, laundry and cupboard.
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  • Stayed: August 2015, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank 981jeffreyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2015 via mobile

We came with my husband on his business trip, and had high expectations. However when my husband checked in there is no staff at front desk he had to pick up the phone and dial 0 to get anyone. Hotel was already paid for through my husbands work however they asked him for a credit card in which he replied he didn't have one and the guy at the desk very rudely looked at my husbands open wallet and say "so none of those cards work" which my husband replied no they are being used for other things and this is a work thing anyway. I found that very rude. The room is nice, some dirty spots on the bathroom door. You can however hear every noise made in the hotel must be thin walls. And our fridge made a weird knocking noise. It's not a hotel I would probably choose on my own, but it was satisfactory.

Stayed: July 2015, travelled on business
2  Thank Devon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Detroit, Southfield, responded to this reviewResponded 23 July 2015

Dear Devon A,

Thank you for taking the time to review our property. I sincerely apologize if the level of service yo have received at check in and the noise levels may have caused you any inconvenience. Let us assure you that this is not the daily norm at our hotel as we do strive to provide a friendly and comfortable stay. Your comments are very important to us and will help us in our continuous efforts to maintain and improve the level of service we provide.

Thank you again for taking the time to share your review of our hotel. I hope that we will get another opportunity to welcome you back.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2015

Apparently hotels do not have the time, staff, or resources to perform what many establishments call a “deep cleaning,” which is a term shrouded in mystery. Some managers tell me a special rug shampoo is used, others say they must extra sanitize the room, and yet some tell me they have to clean behind and under the bed. I have yet to actually see what takes place in a deep cleaning. Warning: Have deep pockets, too, as some hotels that do allow pets (in most cases, this means dogs) may charge anywhere between $75 and $250 for extra per night for pet friendly rooms.

Room Tip: Choose somewhere else.
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  • Stayed: April 2015, travelled with family
    • Location
    • Rooms
    • Service
4  Thank Joesephine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Detroit, Southfield

Address: 1 Corporate Dr, Southfield, MI 48076-3711
Phone Number:
Region: United States > Michigan > Southfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Southfield
Price Range: €67 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Detroit, Southfield 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Come Home to Comfort at the Candlewood Suites Detroit-Southfield. Situated just outside the Motor City in the heart of Southfield, our property is the ideal location for business and leisure travel. In the midst of a city that boasts 27 million square feet of office space and home to Federal Mogul, Eaton Corporation, Lear Corporation, Blue Cross Blue Shield and Blue Care Network, Virchow Krause and Nortel Networks, our location appeals to all area business travel. As an all-suite property, our hotel offers the coziness and contentment of home. The Candlewood Suites Detroit-Southfield proudly offers full kitchens, The Comforts of Home Bedding Package , extensive workspace, complimentary high-speed internet access and laundry facilities, and a complimentary on-site fitness center. Southfield offers more than office parks and corporations. Our city is home to several parks, colleges and universities, indoor and outdoor recreation, and minutes from some of Detroit s premier attractions and venues such as MGM, Greektown, and Motor City Casinos, The Detroit Zoo, Ford Field, Joe Louis Arena, Comerica Park, and The Henry Ford Museum. The Candlewood Suites Detroit-Southfield is also near dining and entertainment options and within minutes of shopping.Our property is adjacent to I-696 and M-10 (Lodge) freeways, and minutes from US-24 (Telegraph) and M-39 (Southfield Freeway). ... more   less 
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Also Known As:
Candlewood Suites Detroit, Southfield Hotel Southfield
Candlewood Suites Southfield
Candlewood Southfield
Southfield Candlewood Suites

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