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“An average Holiday Inn”

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Holiday Inn Express South Haven
Ranked #7 of 11 Hotels in South Haven
Reviewed 11 November 2017

It was a fairly good stay, very standard for Holiday Inn standards. Comparing with other hotels in the same price category - this is average.
GOOD - nice staff, clean. Good breakfast with plenty of options.
BAD: Slow internet

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Service
Thank Sergeyontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 1 December 2017

Hi Sergeyontheroad,

Thank you for staying at the Holiday Inn Express South Haven and for taking the time to share your experience with us. It is great to know that you appreciated our staff, breakfast selections, and cleanliness. However, I'm sorry to read that the internet connectivity did not live up to your expectations. Our goal is to make everyone’s stay special and we shared this with the management for review. This will be useful endeavor to continually monitor and improve the quality and services we offer.

We value you as our guest and hope we can welcome you back and provide you with a better experience in the future.

Kind Regards,

Christian C.
Case Manager
IHGService

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1 - 5 of 180 reviews

Reviewed 28 October 2017

My family stayed here on 10/23/17 during our vacation of Michigan and had a great time. The staff was all very friendly and very helpful. Room was clean and quiet. Can't ask for much more. Thanks!!!!!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Brandon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Clean rooms, comfy beds, nice front desk staff. Price was way more than an HIE should be. We were there over Labor Day weekend. Friday night was $259, Saturday was #329 (huge price jump), and Sunday was $309. Oh well.

Stayed: September 2017
Thank TLHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenniffer H, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 3 weeks ago

Thank you very much for taking the time to give us a review. We appreciate all the feedback we can get from our guests.

As for the price issue, unfortunately summer holidays are the worst! And with South Haven being mainly a tourist town, everyone has to bite the proverbial bullet. I apologize for that. But know that our off season has a lot to offer as well! Visiting South Haven, and the Holiday Inn Express & Suites during early spring or fall can be an wonderful adventure too. With our picturesque beaches, local/near by wineries, and fun for the family activities in the area the off season can be fun too!

Again, thank you for the review. We will use this feedback in the future to make improvements to our hotel.

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Reviewed 20 August 2017 via mobile

This is a small hotel located on Phoenix Road, about 2.3 miles away from the lake, with no lake view. A bit dated but well kept.

Hotel is in a quiet area, close to a Walmart and a Mejier store. Which is actually very convenient for shopping for beach food and supplies, exactly what we did.

We reserved a double room and the size was decent. Rooms had a coffee machine, a small microwave and a small refrigerator.

Breakfast was included. Decent: more than continental with breads, bagels, pancakes (which were so so) , cereal, eggs, meats , yogurts, oatmeal.

Our room was ready when we arrived but the toiletries were no where to be found. They appeared the next day. In other words, room service was a bit hit and miss.

Lobby staff was extremely helpful day and night.

All in all: a clean, decent hotel. A good alternative if your party is more than two people and you don't want to pay the price of the South Haven B&Bs.

Stayed: August 2017, travelled with family
Thank Morella U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 4 September 2017

Dear Morella U,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us monitor how our hotels are being managed to the IHG standards. It is nice to know you found the location of the hotel convenient to your needs. I am also glad that you were satisfied with the cleanliness of the hotel and the comfort of the room received. Despite these, I apologize the lack of toilet amenities provided caused your inconvenience. I have already brought your comments to the hotel's attention so that necessary actions will be taken to to meet our guests' needs and satisfaction

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

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Reviewed 13 August 2017 via mobile

Nice hotel very clean and tidy with nice pool.
Breakfast served with nice pastries and fresh pancakes. Staff friendly and rooms big.
Recommend this hotel if you are staying in South Haven. We stayed 3 days and it was just fine

Stayed: August 2017, travelled as a couple
Thank Vince M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenniffer H, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 3 weeks ago

Thank you Vince M for your awesome review! We appreciate all feedback we get to help us to improve and make future stays more enjoyable.
Side note... we are currently under renovations and hope you will come visit us again in 2018 so you can enjoy the new, fresh look and our updated breakfast bar!

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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix St, South Haven, MI 49090-7150
Phone Number:
Region: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in South Haven
Price Range: €67 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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