We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$200
ComfortSuites
View Deal
  • Free Wifi
  • Free Parking
US$225
US$212
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$317
US$188
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$165
US$110
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$274
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Seymour House(South Haven)
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (193)
Filter reviews
193 results
Traveller rating
61
72
41
11
8
Traveller type
Time of year
LanguageAll languages
More languages
61
72
41
11
8
Show reviews that mention
All reviewsfront deskrenovations are completeslow internetnice indoor poolnice hotelcinnamon rollsroom was cleanqueen suitebiscuits and gravyquiet areawould stay againbreakfast was includedyogurtother hotelsbusiness centerthird floorsmall refrigerator
Filter
Updating list...
13 - 18 of 193 reviews
Reviewed 28 October 2017

My family stayed here on 10/23/17 during our vacation of Michigan and had a great time. The staff was all very friendly and very helpful. Room was clean and quiet. Can't ask for much more. Thanks!!!!!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Brandon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Clean rooms, comfy beds, nice front desk staff. Price was way more than an HIE should be. We were there over Labor Day weekend. Friday night was $259, Saturday was #329 (huge price jump), and Sunday was $309. Oh well.

Stayed: September 2017
1  Thank TLHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenniffer H, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 21 December 2017

Thank you very much for taking the time to give us a review. We appreciate all the feedback we can get from our guests.

As for the price issue, unfortunately summer holidays are the worst! And with South Haven being mainly a tourist town, everyone has to bite the proverbial bullet. I apologize for that. But know that our off season has a lot to offer as well! Visiting South Haven, and the Holiday Inn Express & Suites during early spring or fall can be an wonderful adventure too. With our picturesque beaches, local/near by wineries, and fun for the family activities in the area the off season can be fun too!

Again, thank you for the review. We will use this feedback in the future to make improvements to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

This is a small hotel located on Phoenix Road, about 2.3 miles away from the lake, with no lake view. A bit dated but well kept.

Hotel is in a quiet area, close to a Walmart and a Mejier store. Which is actually very convenient for shopping for beach food and supplies, exactly what we did.

We reserved a double room and the size was decent. Rooms had a coffee machine, a small microwave and a small refrigerator.

Breakfast was included. Decent: more than continental with breads, bagels, pancakes (which were so so) , cereal, eggs, meats , yogurts, oatmeal.

Our room was ready when we arrived but the toiletries were no where to be found. They appeared the next day. In other words, room service was a bit hit and miss.

Lobby staff was extremely helpful day and night.

All in all: a clean, decent hotel. A good alternative if your party is more than two people and you don't want to pay the price of the South Haven B&Bs.

Stayed: August 2017, travelled with family
1  Thank Morella U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 4 September 2017

Dear Morella U,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us monitor how our hotels are being managed to the IHG standards. It is nice to know you found the location of the hotel convenient to your needs. I am also glad that you were satisfied with the cleanliness of the hotel and the comfort of the room received. Despite these, I apologize the lack of toilet amenities provided caused your inconvenience. I have already brought your comments to the hotel's attention so that necessary actions will be taken to to meet our guests' needs and satisfaction

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

Nice hotel very clean and tidy with nice pool.
Breakfast served with nice pastries and fresh pancakes. Staff friendly and rooms big.
Recommend this hotel if you are staying in South Haven. We stayed 3 days and it was just fine

Stayed: August 2017, travelled as a couple
Thank Vince M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenniffer H, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 24 December 2017

Thank you Vince M for your awesome review! We appreciate all feedback we get to help us to improve and make future stays more enjoyable.
Side note... we are currently under renovations and hope you will come visit us again in 2018 so you can enjoy the new, fresh look and our updated breakfast bar!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

In regards to the room itself, it was clean. Unfortunately when we returned we noticed the entire bathroom floor was extremely wet. It was late and we decided to stay. Reported upon checkout and front desk said oh sorry someone must have had a shower overflow. Really? No mention of compensation or discounting our room. We will not return. A simple adjustment would have gone a long way.....but obviously they didn't really care.

Stayed: July 2017, travelled as a couple
1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 17 August 2017

Hello Chris N,

Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to know that you found our room clean. On the downside, I am sorry to read about the bathroom issue you have encountered and for the less that stellar customer service provided by our staff that negatively affected your stay. I'd like to make things right so I have sent you a private message.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.

Sincerely,

Krysllin G
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews