Called to make a reservation for my wife who will not make her connecting flight at DTW. The desk said they can make the reservation but refused to take my payment over the phone. After giving them the info about her, the woman asked for my credit card to secure the reservation and said that it would be non-refundable. "Think about the logic here." I asked, " If you aren't able to charge my card for the room payment, how can you charge my card if they don't show up?" Their reasoning was that they can't charge it without my photo ID. She then got short with me saying that it will now be a cash hold. When I asked what that meant, she said that there is no guarantee of the room since there is no credit card. I said, that I have a card and ready to give the number but she still insisted it will now be a cash hold and wasn't willing to accept my card under their inconsistent policy. This is the 2nd time I've had to give a negative review of this property and there is simply no excuse for the in experience and lack of customer service at this establishment. Time to move on. Book anything else since there is plenty of selection in the immediate area.
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- Also Known As:
- Howard Johnson Romulus/Detroit Metro Airport Hotel Romulus
- Ramada Romulus
- Ramada Detroit Metro Airport
- Romulus Ramada