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All reviewsvosges mountainsspa areasized bedword of warningnice modern hotela lot of noisewonderful resortstunning viewsswimming poolalsace regionthe hotel staffcasinohammamshirtmassagesaunabarriere
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Reviewed 24 June 2018 via mobile

I did book the Hotel via Booking com.and I did write to them if I could get a room with a balcony and we received a really nice big room. The parking is free. Wifi is free. The stuff are really friendly. The wellness area is really nice and stuff working there are very nice. The pool area is also really nice. They have a casino which is quite big. The only thing which is missing in the Hotel is a fitness room.

Stayed: June 2018, travelled as a couple
1  Thank Cri3553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement G, Direction Hôtellerie Restauration at Resort Barriere Ribeauville, responded to this reviewResponded 19 July 2018

Dear Cri3553

Thank you for taking the time to share your comments with us.We are very glad to hear that you enjoyed your stay with us, as long as our Staff.
We are sorry for the missing fitness room, we are looking to build one in a near future. In the other hand we have a fitness coach and several courses per day. We hope you can enjoy them next ime

We looking forward to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

From the European standard, this hotel is the usual spot to go to. The pool looks great, but my young child was unable to enjoy it due to jets? I believe there is a legal issue with the French and pools with the water jets, when the off resort location has water jets. The town of Ribeauville has a community pool but cost money to enter. The Casino is tiny at the resort and the rooms are pretty clean, but no separation between the sink, shower and toilet. The disappointing thing about the resort is that it was not child friendly, and living in the Europe the amount child friendly places was a shock.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jeffrey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement G, Directeur hôtellerie restauration at Resort Barriere Ribeauville, responded to this reviewResponded 22 June 2018

Dear Jeffrey

Thank you for taking the time to share your comments with us. We understand your disappointment regarding our regulations towards children in our wellness center. We also would like to thank you for the good comment on cleanliness.
We do not accept any child in our wellness center to maintain peacefulness and tranquility for all our guest as we are a wellness resort. We would like to apologize for the misunderstanding on your booking with us and the inconvenience caused.
We hope you will come back one day to fully enjoy this experience in your Hotel and Spa

Best regards,

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Reviewed 27 May 2018 via mobile

We stayed for 5 nights . The location is perfect . We have wonderful view from our little and nice balcony. The rooms and the hotel are very clean and they keep it very well and you have everything you need , the stuff is very friendly and helpful but :

We didn’t t have hot water for 2 morning . And air condition doesn’t work very well one day and a half and they they send someone but he didn’t fix it .

Stayed: May 2018, travelled as a couple
Thank oritile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement G, Directeur Hôtellerie Restauration at Resort Barriere Ribeauville, responded to this reviewResponded 30 May 2018

Dear Oritile

Thank you for taking the time to share your comments with us.We are very glad to hear that you enjoyed your stay with us, as long as our Staff.
We also would like to apologize for Air condition and hot water issues that you encounter during your stay. As our system are working by pair with a sustainable biogaz power plant (Agrivalor) they both were under pressure during yearly maintenance. We are sorry for the inconvenience.

We looking forward to welcome you back again soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

If you stayed at any other Barrière hotel, do not go to this place. Everything you’d expect in terms of service/experience for an average international traveler is not there. This may be due to the pool/spa area being open to the general public, which creates some crazy rules that you wouldn’t expect for a Barrière hotel and the impression that you are in a factory. We had a very unpleasant experience at the pool area and left immediately.
If it’s just about the hotel room it may be ok.

Stayed: March 2018, travelled as a couple
Thank Pierre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2018

We chose the Resort Barriere in Ribeauvillé mainly for its Balnéo and Spa area.

The overall impression when entering the hotel is very positive : the hotel is modern and clean. From the lobby to our rooms (a staff accompanied to us to our room to explain the main features in the room), all felt very new.

Our room (category Superior) is pretty big, with a balcony, is spotlessly clean and very well equipped :
- Bose Bluetooth sound speaker
- Fast WIFI
- Drying heater in the bathroom : very convenient to dry the bath suits after each session at the Balnéo
- Italian "rain" shower
- Bathrobe, cotton slippers, plastic slippers to go to the Balnéo
- Coffee and Tee amenities
- 2 free bottles of water (flat + sparkling) renewed daily

Room services come twice a day to clean the room.

The continental breakfast is very good : it proposes everything you can expect : Nespresso coffee, fresh orange and other fruits juices, hot and cold meat, fish, croissants and other pastries...

You can always drop there during the day to buy a snack, or having your lunch. It's almost always opened.

We didn't have dinner there, but the menu suggests a lot of various promising dishes.

The Balnéo and SPA is nice : big sauna and hammam. Inside and outside heated-pools with various jacuzzi.
Since the area is also opened to guests outside the hotel, on week-end, the area is pretty crowded. On Monday and Tuesday, it's much more pleasant to go, as a the attendants are mainly hotel guests, therefore less crowdy.

The casino and the bar with live music is right next to the hotel, so the atmosphere is always quite lively and fun.

Very big free private parking right outside the hotel is a big plus.

Staff is polite and helpful.

We'll book again at the Resort Barriere, should we decide to visit the area again.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Kim_8000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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