Normally, being a tour operator, I don't write reviews. I send a note directly to owner or manager. But given I could not find even a website for this place, I decided I have no choice.
I am on a scouting trip looking for places to send guests to Nicaragua now that things seem more stable. The hotel with its colonial charm and location are perfect. We wanted a room with 2 beds but because there were problems with the water, they could only give us 1 room with a king. We agreed, but was assured if they fixed water, we would be upgraded.
We return from dinner, and they assure us water has been fixed, and we get our upgrade. Room was very nice and spacious on second floor. Water seemed to take about 5 minutes to get to room, I guess because it was off for a while, and when it did, it was very low. I still however managed to get a shower.
The morning... no water. We decided since our guide was waiting, we would just skip showers. Thankfully there was complimentary bottled water to brush our teeth.
I went down to check out and the front desk wanted my card to adjust my bill for the upgrade. That is when I decided to say something. I told him there was no water this morning and while I can accept that, I was not happy about having to pay for the upgrade. He hesitated and call maintenance.
Maintenance came and told him that yes, they had shut off water to do more work on water system. There seemed to be no concern (especially on his part) what so ever about guests or being bothered to alert them. The icing on the cake was reception told me I should have come down to desk to inform them. Huh? It seemed to me, he was trying to put the onus on me for not having water. I kind of smirked and told him, that the last thing In want to do first thing in the morning is put clothes on to run down downstairs in a big hotel public lobby to complain about water. I knew even if I did, I doubted it would have been rectified in a suitable amount of time.
I left it with him. I said you can charge me for the upgrade if you feel you have to, but I was not very happy about it. He convoyed with people around him, and they decided not to.
It's sad. I know these countries are really struggling to restore confidence and get business... and me living in Central America for 15 years, I get that things don't always go smoothly. But, regardless, they will have to do better than that for me to confidently feel okay with sending guests there.