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1 review
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Overview
Holiday Rental House -
5 Bedrooms, 5 Bathrooms, Sleeps 17
Manistee, Manistee County, Michigan

Reviews from our community

Average - based on 1 review
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Reviews from our community

Anandhi C
Michigan
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Location but watch out for rental mgmt company's tactics”
Reviewed 18 September 2015 for a stay in September 2015
6
people found this review helpful

We rented this property over labor day weekend and paid a 50% premium per day since we rented for only 3 days. The location is great, the house itself was comfortable and the beach pristine. While everything was great, we had issues with the rental management company. During our stay, we got locked out of one of the bedrooms accidentally and could not find a key to unlock it. According to the house rental information document placed in the house, the front door key should have opened all bedroom locks but it did not unlock this door. A couple in our party were diabetics and their medications were stuck in the room. We had to call the mgmt company and they didn't have a key and had to bring in a locksmith to open the door. While it was negligence on the part of the mgmt company not to provide keys for bedrooms with locks, they ended up charging me for the locksmith and did not even notify me before deducting the charge from the security deposit. It was a piddly $40 charge but its a matter of principle and basic customer service that we should not have been charged for a service/key that should have been provided by the rental mgmt company as a given. So basically if you rent the house, renter beware, in case you need the management company's assistance in getting something fixed in the house, you will get charged for it.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location, beach
Liked least: Rental management company and the daily rate
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Jan 2016
Thank you for taking the time to leave a review. We are very happy to hear that house and location was great, comfortable and pristine. We are very sorry for the miscommunication with the management company. We always strive for excellent customer service, and unfortunately that fell short with this renter. When the lockout occurred, our rental agent spent two hours at the property trying to get the door open and working with the locksmith to get it resolved. Following the guests departure, it was agreed that the guest and owner would split the cost of the locksmith. We notified the guest of this as an attachment to their deposit return. It appears the guest did not see that attachment. We are always in complete communication with guests when an issue arises, and work diligently to get it resolved. In the end, the guest was returned their deposit in full and we will continue to work with all guests to make sure their stay is enjoyable and the rental process is hassle-free.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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