I was in this hotel for less than an hour due to the depressing shoe box room with a broken radiator and heated towel rail and so the room was very cold. I called reception for someone to take a look and it was late in the evening. No-one came for 20 minutes so I arranged to stay at another hotel. When I asked for a refund it was denied and they charged me £175 a night for 2 nights.
I was promised that I could speak to the general manager but instead had someone less senior than him talk to me who could not authorise the refund. I was promised a call back which I did not receive and so I had to call back myself.More
- Free Wifi
- Free Parking