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Reviews (404)
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All reviewspool and hot tubroom was cleannice sizewestern michigan universityexercise roomfront desk staffthe breakfast areacomplimentary breakfastwould definitely stay here againfitness centernice hoteloff the highwayoatmealgreat place to staypool areapleasant staybusiness trip
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16 - 21 of 404 reviews
Reviewed 6 February 2018

This hotel is right next to the Wings West Hockey Arena, which is why I stayed here. The hotel is nice enough, the staff was friendly. I would recommend a room on the opposite side of the hotel from the Arby's restaurant. I could hear vehicles in the drive thru while sitting in my room.

  • Stayed: February 2018, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank 880cas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis B, General Manager at Hampton Inn & Suites Kalamazoo - Oshtemo, responded to this reviewResponded 8 February 2018

Hello 880cas,

Thank you for staying with us while you were in town for a hockey tournament and for sharing room selection tips for guests who may be light sleepers. I am glad that overall you enjoyed your stay and we hope to host you again for future tournaments.

Sincerely,

Alexis Bosler
General Manager

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Reviewed 30 January 2018

We stayed in one of the larger suite rooms with our two toddlers. We were st the end of the hall So it was a very nice room! Plenty of space to play in during down times! Very clean, and friendly staff! I would definitely stay here again!

  • Stayed: January 2018, travelled with family
    • Value
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Review collected in partnership with Hampton
1  Thank nckitchen529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis B, General Manager at Hampton Inn & Suites Kalamazoo - Oshtemo, responded to this reviewResponded 1 February 2018

Hello nckitchen529,

Thank you for sharing your experience with the TripAdvisor community. We are so glad that the room was fitting for you and your family. We look forward to your next stay!

Sincerely,

Alexis Bosler
General Manager

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Reviewed 25 January 2018

We were in town to attend a viewing and funeral. The staff at this Hampton Inn made our stay stress free. They were very helpful at all times. Our room was kept clean and the commons areas were useful for times when a few of the family members needed time alone.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank J8413NAjohnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis B, General Manager at Hampton Inn & Suites Kalamazoo - Oshtemo, responded to this reviewResponded 1 February 2018

Hello J8413NAjohnl,

I am sorry for the circumstances that had brought you to stay with us. We know that there are many reasons that our guests come to Kalamazoo and we try to make sure that you are able to be comfortable and relax. I'm very glad that you were able to do so during your stay.

Sincerely,

Alexis Bosler
General Manager

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Reviewed 14 January 2018

There was brown water coming from the faucet and shower and on the third day it was horrible and took 20 minutes to clear up. House keeping dragged a garbage bag down the hall and wore a hole in it. There was small bits of debris and pistachio shells in the hallway all week. Also it took 30 minutes rebooting the cable tv box 3 times to get the tv to work properly (during the College Football Championship). People sneaking in to the pool too. I will never stay at this Hampton again.

  • Stayed: January 2018, travelled on business
    • Value
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Review collected in partnership with Hampton
Thank cliffm2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis B, General Manager at Hampton Inn & Suites Kalamazoo - Oshtemo, responded to this reviewResponded 15 January 2018

Hello cliffm2018,

I am very sorry to hear about your stay at our hotel. I can certainly understand how the issues you experienced would negatively impact your experience. Please do not hesitate to reach out to us directly to discuss the issues further.

Sincerely,

Alexis Bosler
General Manager
269-372-1010

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Reviewed 14 January 2018

Great location! Nice and clean room. Decent continental breakfast. The weekend I stayed at the hotel, something was going on with the water system. That water was discolored due to something going on with their water softener. Not sure if it has been resolved but, it would have been nice to know there was an issue. Other than that, I had a nice stay!

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank anitrar2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis B, General Manager at Hampton Inn & Suites Kalamazoo - Oshtemo, responded to this reviewResponded 15 January 2018

Hello anitrar2018,

I am very sorry for the issue with our water. Unfortunately there was a city water main nearby that had burst causing an issue with our water here at the hotel. We were not able to find the source of the issue immediately as it was an outside factor that had led to our discoloration. We have been in contact with the Kalamazoo Department of water to make sure that this is fully resolved. I am very sorry for the inconvenience this caused during your stay with us.

Sincerely,

Alexis Bosler
General Manager

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