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“Warm and friendly”

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Country Inn By Carlson, Holland
Ranked #8 of 18 Hotels in Holland
Farmington Hills, Michigan
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Warm and friendly”
Reviewed 1 January 2012

We have stayed here at least 3 times over the last 5 years. We stay over Christmas when we are visiting family in the area. The lobby is warm and welcoming, and the staff is always super friendly. The price is right and the rooms are very adequate. The beds are above average - we've had worse but they really aren't bad. The breakfast is minimal, but it just holds us over until Christmas brunch. The pool is tiny, but gives the kids something else to do on our little trip. What makes this place? The staff is so warm and welcoming, the cookies and the lending library.

Room Tip: We have had connecting rooms in the past, but did not this trip.
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  • Stayed December 2011, travelled with family
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Helpful?
1 Thank arbie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHolland, General Manager at Country Inn By Carlson, Holland, responded to this review, 15 February 2012
Thank You so much for your comments on January 1, 2012. I was so glad to hear about my staff and what you enjoyed about your stay with us. With our upcoming renovations we know the next time you come you will be more impressed.

We hope to see you again soon!
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525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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English first
Lombard, Illinois
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 November 2011

We stayed here when we went to the Groove Walk in Holland. It was an ok hotel. Pool was nice for Friday night. The breakfast in the morning was not very good. We had breakfast on Saturday Morning but decided to skip it on Sunday Morning. It was in a weird location, behind an old or currently being revamped mall. There was not one car in the mall but there is the hotel all the way in the rear. The front desk was nice and cab service brought us to downtown holland cheaply (about 10 bucks each way, that includes tip.) I would probably try to stay closer to Holland in the future or if they ever get the mall a going it might be better.

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank Mspms100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHolland, General Manager at Country Inn By Carlson, Holland, responded to this review, 15 February 2012
Thank you for your comments. We understand the "weird location" as the entire Town Center is starting to revitalize with new business' signing leases. We hope to see the area grow again.

Our hotel will also begin renovating in a couple of months, including our breakfast area. This will allow us to implement the "Be Our Guest Breakfast' that Country Inns & Suites are known for. So, we hope that you will visit us again and enjoy the beauty of Holland!
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2011

My husband and I stayed at this hotel for one night, and I am glad it was only one! We pre-paid for our room prior to our stay. Upon check in my husband asked if we could pay the upgrade price to be moved into a Jacuzzi suite. The front desk agent was very rude and abrupt at telling us that since we pre-paid for our reservation through a third party, we would not be able to have that room type. I have worked in hospitality for eight and a half years, at several different hotels, with several different operating systems. Each one has a way of using a personal credit card to charge for an upgrade. The Jacuzzi would have been really nice since we had been driving all day and returned to the hotel after the pool had closed. Secondly, we walked into our room and it smelled like wet dog. I didn’t want to have air freshener sprayed in the room since I am allergic to most. We ended up just opening the windows. I pulled back the covers on the bed to take a nap just to find black hairs all over the sheets. I sat down on the bed to change my shoes and the bottoms of my socks were completely black. We were in room 101 so there was a door to go outside right across from our door. Every time some one walk in, or out the door to the outside would slam and rattle things inside our room. We ended up just staying at a friend’s house because I was so grossed out by the hairs in the bed, the floor, and not to mention the bathroom had mold in the grout with hairs on the floor. The smell in the room was also making me sick to me stomach.

I will admit I have always been a Hilton girl since I have worked for them for 7 years and normally stay at the Doubletree in Holland (we love it there!!!) but my husband’s parents have stayed at this property several times since both my husband and sister –in –law attended Hope collage. They were the ones who recommended we try this property since the rates tend to be a bit lower, and now I can see why. The service is lacking, and cleanliness was no where to be found. If you don’t mind hairs in the bed, socks turning black, banging doors constantly, the ever present dog smell, and the poor service : this is the place for you

Room Tip: do not stay by room 101 it is really loud
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  • Stayed November 2011, travelled with friends
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Helpful?
1 Thank ajoysinging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Holland hotels

Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2011

Room 238 just above the lobby was our room. You hear everything from that room, front door opening and closing, loud tv coming from the lobby by the cozy fireplace. Sleeping was not an option. I guess that's the price I pay for being cheap. Never again, I'd rather sleep in my car.

Room Tip: I did not get a choice.
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  • Stayed November 2011, travelled as a couple
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Helpful?
2 Thank Joeliezer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 October 2011

We stayed here for 2 nights last week at the end of our road trip around Michigan. Front desk staff were friendly and very helpful in recommending places to eat. Front lobby is very clean and nicely laid out. Corridors are dark, and looking a tad shabby. Our room on the ground floor was big enough to accomodate 2 double beds and a rollway bed. Beds were comfortable, bathroom rather small. We used the small pool once, and found it clean, and for a virtually non swimmer like myself, safe to use. We did not breakfast at the hotel. Constant free coffee in the lobby which was nice. I would be happy to use this hotel again if I was in the area.

  • Stayed October 2011, travelled with friends
    • Value
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Helpful?
4 Thank bondenNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn By Carlson, Holland

Property: Country Inn By Carlson, Holland
Address: 12260 James St, Holland, MI 49424-8613
Phone Number:
Region: United States > Michigan > Ottawa County > Holland
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Holland
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Country Inn By Carlson, Holland 3*
Number of rooms: 115
Official Description (provided by the hotel):
100% non smoking facility.Experience the Comfort of the Country Inn by Carlson Holland, MI. Whether your trip is packed with business or filled with fun, our hotel in Holland, Michigan is a comfortable place to relax at the end of the day. The Country Inn by Carlson Holland offers a versatile array of personal comforts and professional conveniences to help ensure a stress-free vacation, such as free high-speed Internet access, an indoor pool and complimentary breakfast. In addition, this premier hotel's location is near the sparkling waters of Lake Michigan and other attractions such as Neli's Dutch Village, Windmill Island and Veldheer's Tulip Garden. There is something for everyone staying at this hotel in Holland, Michigan. ... more   less 
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Also Known As:
Country Inn By Carlson, Holland Hotel Holland
Country Inn Holland
Holland Country Inn
Country Hotel By Carlson Holland

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