Have been here quite a few times over the years and consistently decent food is the primarily reason. For a chain, Friday's changes their menu quite often so there is always something new to try, which is nice, and quite honestly, have never left disappointed because of that reason. Had dinner for two this time around and both of us chose surf and turf - a 6 oz steak and a fillet of salmon and potatoes and broccoli as sides. Everything was cooked perfectly, was tasty, served at the right temperature and the suggested wine was a perfect pairing.
As to my aforementioned service-speed-slowness in the title, whether busy or not (as was this trip) it always seems like the wait for food is noticeably slower than at other eating establishments. It's never terrible, but still certainly noticeable. The wait staff is always friendly, knowledgeable and apologetic for the wait, so the delay is not on their end.