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Reviews (172)
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19 - 24 of 172 reviews
Reviewed 24 July 2017 via mobile

Stayed here with family on our way up to petoskey...place was clean and updated. Small bar with food, and Starbucks coffee in the morning. One of the families we stayed with had a room with 2 king sized beds which was nice, ESP if you have teenage boys and you need more room. Right off the highway, also close to a Cracker Barrel and an Outback Steakhouse.

Stayed: July 2017, travelled with family
Thank gorningmelissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017

Tough review, have mixed feeling on the experience. We were part of a group staying there, attending a wedding reception nearby. Personal experience was ok, in fact if I was doing a personal review it would have been a higher rating. The check-in staff was nice, the room was pleasant, though on the warm side. The group was not handled so well. The hotel forgot to hand out goodie bags that had been personally put together by the bride mother, and communicated with them numerous time. Then they tried to blame the bride's mother?
The group spent A LOT of money in the bar area, after the wedding. The hotel even needed to call a desk person to help out. The regular attendant was nice, but it felt like we were imposing on the desk staff helper. The group was well behaved and spent heavily at $5 a regular beer, one should not feel like an imposition.
Check-out was accurate and again the staff was pleasant to deal with. Better to be a person than a group.

Stayed: July 2017
1  Thank Drpad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Courtyard Detroit Brighton, responded to this reviewResponded 18 July 2017

Dear Drpad, thank you for being our guest and for sharing your feedback on your experience. Our staff appreciates the compliments on how well they handled your needs and overall stay. It was wonderful to know your personal experience met your expectations. We realize we may have been understaffed to handle your large group at the bar and therefore had a front desk staff member with limited bar experience jump in to help. We will make sure we are better prepared moving forward. Thanks again for staying with us and we hope to have you back soon.

Best,
Kevin Zaborowski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

My family of four stayed one night and had a great experience. From check in to check out every staff member we encountered was accommodating and friendly. The room was very clean and quiet and had ample plugs and USB ports to charge all of our devices. The beds were very comfortable, we all commented on how well we slept. Definitely recommend this hotel!

Stayed: July 2017, travelled with family
Thank Eric073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, Manager at Courtyard Detroit Brighton, responded to this reviewResponded 4 July 2017

Dear Eric073, thank you for the fantastic review of your stay at Courtyard Detroit Brighton. We are thrilled to know you were 100% satisfied with your accommodations and our service! It was our pleasure hosting you, and we hope you will choose us again!

Best,
Kevin Zaborowski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017 via mobile

Traveled on business to this location. The room was in good shape. For the price, would have expected a full breakfast, but if you just need a good place to work and rest, will meet your needs. Starbucks downstairs in lobby.

Stayed: June 2017, travelled on business
Thank robbclaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2017

Not impressed by our room or the smell. The beds were lumpy, no continental breakfast (their prices were high) and not enough parking (we had to park off road). Would not recommend this hotel or return there. .

Room Tip: Go elsewhere. Because of the Balloon Fest, we didn't have a choice.
  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Courtyard Detroit Brighton, responded to this reviewResponded 28 June 2017

Dear Linda C,

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.

Sincerely,

General Manager

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