My husband and I just stayed with our 4 grandchildren to try this resort for what we call our annual Cousins Camp. It's a beautiful facility with lots to offer. We all enjoyed the zip line adventure and the water park
We stayed in a Salzburg suite (389,I believe) which, although pricey, was a lovely spot with room for all us. It seemed very clean upon entry until we noticed a few things.
First, when our older granddaughter went into the queen room to claim it, she pointed out to me a large graham cracker with a bite out of it laying on the floor in front of the nightstand closest to the door (so visible from the doorway). Makes you wonder if that room was even vacuumed. Also, as the kids were using the 2 showers, they both exclaimed that as the mirrors started to fog up, messages appeared that had apparently been written by the guests before us. One of them focused on death to whoever was reading it and was upsetting to our younger granddaughter. The other one had symbols drawn on. The fact that these did not show up when the mirrors were dry - only once they steamed over tells me that they were written in the steam by previous guests - which tells me those mirrors were not cleaned before our arrival. Maybe looked "clean enough" to housekeeping? At any rate, both of these things made us wonder how clean everything else really was! Especially after seeing the Inside Edition expose` about hotel housekeepers not changing sheets between guests. Lastly, our alarm had been set by someone before us and woke us at 6am. Grrrr I suppose we should have checked it but it never occurred to us that it would be set. I don't know if the housekeepers are supposed to check those or not so maybe not their problem on that one.
I did not put a call in to management as it was very late and we had just gotten 4 kids into bed and were exhausted ourselves. It is not in our nature to stop at the desk on the way out and complain as we always feels it looks like we are asking for a "deal".
At any rate, I have written them an email and we'll see if they respond.
Kudos should go to your bellman Benjamin! He went above and beyond to get us settled in while we were out on the zipline course.
The Breakfast buffet is a little pricey but one of the nicest I've seen in all of our travels around the States and the world.
- Official Description (provided by the hotel):
- Things happen at Boyne Mountain. If you've been here, you know. If you haven't, take our word. We understand how to have fun. And not just the kind of fun people talk about at work on Monday morning - but the kind that keeps you smiling to yourself all week long. ... more less
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- Also Known As:
- Boyne Mountain Hotel Boyne Falls
- Boyne Mountain Lodge