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“Pretty great......EXCEPT!”

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Boyne Mountain Resort
Ranked #2 of 4 Hotels in Boyne Falls
Reviewed 7 August 2017

My husband and I just stayed with our 4 grandchildren to try this resort for what we call our annual Cousins Camp. It's a beautiful facility with lots to offer. We all enjoyed the zip line adventure and the water park
We stayed in a Salzburg suite (389,I believe) which, although pricey, was a lovely spot with room for all us. It seemed very clean upon entry until we noticed a few things.
First, when our older granddaughter went into the queen room to claim it, she pointed out to me a large graham cracker with a bite out of it laying on the floor in front of the nightstand closest to the door (so visible from the doorway). Makes you wonder if that room was even vacuumed. Also, as the kids were using the 2 showers, they both exclaimed that as the mirrors started to fog up, messages appeared that had apparently been written by the guests before us. One of them focused on death to whoever was reading it and was upsetting to our younger granddaughter. The other one had symbols drawn on. The fact that these did not show up when the mirrors were dry - only once they steamed over tells me that they were written in the steam by previous guests - which tells me those mirrors were not cleaned before our arrival. Maybe looked "clean enough" to housekeeping? At any rate, both of these things made us wonder how clean everything else really was! Especially after seeing the Inside Edition expose` about hotel housekeepers not changing sheets between guests. Lastly, our alarm had been set by someone before us and woke us at 6am. Grrrr I suppose we should have checked it but it never occurred to us that it would be set. I don't know if the housekeepers are supposed to check those or not so maybe not their problem on that one.
I did not put a call in to management as it was very late and we had just gotten 4 kids into bed and were exhausted ourselves. It is not in our nature to stop at the desk on the way out and complain as we always feels it looks like we are asking for a "deal".
At any rate, I have written them an email and we'll see if they respond.
Kudos should go to your bellman Benjamin! He went above and beyond to get us settled in while we were out on the zipline course.
The Breakfast buffet is a little pricey but one of the nicest I've seen in all of our travels around the States and the world.

Room Tip: Families or groups work well in any 3 bedroom Salzburg Suite
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  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank bugleboygreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Director of Sales at Boyne Mountain Resort, responded to this reviewResponded 9 August 2017

Thank you so much for taking the time to write an honest review. We are glad that you enjoyed your stay with us and we plan to take action on the items that weren't so pleasant. Your message has been shared with upper management, including our Vice President of Resort Lodging - Mark O'Brien. Rest assured we are always striving to be better and your input is very valuable for that reason. We hope you'll consider a return visit and that we exceed your expectations, especially when it comes to cleanliness.

Kari Roder
Director of Marketing

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20 - 24 of 448 reviews

Reviewed 4 August 2017 via mobile

This resort is in a lovely setting. We arrived (having been told an early check in was probably going to be fine) at the regular check in time of 5pm. We were told it would be "just a while" and we waited in the restaurant/bar next to the check in desk. We were three families with younger children. Our total wait time became 2 hours. We continued to talk to the front desk and were finally told the hold up was the laundry and lack of sheets to put on the beds! This seemed very strange since it was early evening by now. Finally in our room at 7:15pm! We found the same theme throughout our entire stay .....no bath towels; no towels for the pools and it seemed that the entire place was short on personnel.

The food at each restaurant was mediocre. Our time at the pools, golf courses, and zip lines were all enjoyable. By the final day we noted that the pools and hot tubs had become quite dirty and had not been cleaned. This was concerning.

The final day we left the resort and went into Boyne City. Here is where we should have spent our money on food! The Red Mesa Grill was amazing not only in service but the food was delicious! We had dinner at Stiggs which was also delightful. The shops were wonderful and the people in the city were welcoming and helpful.

I realize that Boyne Mountain is mainly for winter sports....but if you are open and advertising for summers you should probably staff appropriately, take care of the laundry so it's not a problem an entire stay, clean the pools, and get better chefs in the kitchens.

Stayed: August 2017, travelled with family
1  Thank LatteGirl947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Director of Marketing at Boyne Mountain Resort, responded to this reviewResponded 9 August 2017

Thank you for choosing Boyne Mountain Resort for your trip. We’re very sorry that your stay with us was not a positive one. We, as a resort, strive to provide an environment that is fun-filled, relaxing, and memorable with well-trained and hospitable staff. It’s very important to us that our staff is knowledgeable, competent, and welcoming, so we offer you our sincerest apologies. Staffing is one of our biggest obstacles as a resort in this area, so we are continually working to find new solutions to combat this being that we don't have a large population base to draw from. Neighboring Boyne City is working to build more affordable housing options and we have made strides in offering more employee housing to try to remedy the issue. We appreciate your understanding as we work to improve, and hope that your next stay with us is a better one.

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Reviewed 2 August 2017 via mobile

We have been there several times before. Great lodging accommodations, water park always fun, water park front desk staff was nice. I don't however agree with their rule for the water park check in times. For the cost of the facility you should be able get in the park as soon as you check in. We were told we had to wait 1 hour before they would let us in, I can see if your just going for the park, but we paid a lot of money to stay there, and I think it's a bit ridiculous to have us wait for an hour. I could see if it was 4 or 5 hours maybe, but overall a great spot

Stayed: August 2017, travelled with family
Thank Tenzo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

The owners have made a big effort to have varied things to do, so that every member of the family can have fun. In the winter you can ski, board, snowshoe, skate, zip line, waterpark, etc. In the summer, golf, tennis beach, swim, horseback, etc. No reason everyone can't have a good time.

We've been going for many years with my family - as my kids were young and as they grew into teenagers. We've always had a good experience. The staff works really hard at making everyone happy.

Without question the best skiing in Michigan.

Room Tip: Best skiing in Michigan
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  • Stayed: March 2017, travelled with family
    • Location
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017

I love being "Up North" and Boyne Mountain is one of the places that just feels like it! In addition to a great room, which is well laid out and had anything I could need. (Including a jacuzzi tub, which I didn't use, so no report on that.) The staff I encountered were great, both with the resort and the four different events connected to the wedding. Seemed to be long lines to check in at several points of the day, but I personally didn't experience that. All the food I ate on the premises was excellent!
One thing I HATED, was the alarm clock. It went off, even though I didn't set it! Similarly the coffee pot did too, one morning. Maybe they are haunted? :-)

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
Thank Frose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boyne Mountain Resort

Address: 1 Boyne Mountain Rd, Boyne Falls, MI 49713-9642
Phone Number:
Region: United States > Michigan > Charlevoix County > Boyne Falls
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Boyne Falls
Price Range: €126 - €427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Boyne Mountain Resort 3*
Number of rooms: 233
Official Description (provided by the hotel):
Things happen at Boyne Mountain. If you've been here, you know. If you haven't, take our word. We understand how to have fun. And not just the kind of fun people talk about at work on Monday morning - but the kind that keeps you smiling to yourself all week long. ... more   less 
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Also Known As:
Boyne Mountain Hotel Boyne Falls
Boyne Mountain Lodge

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