We went here for my parents 50th wedding anniversary so we ended staying for 5 nights in a suite.
The rooms are pretty spacious, main living area on one floor and master bedroom and bath upstairs---20 steps to the top so it was difficult with a 16 month old. That wasn't terrible.
The grounds are maintained nice and the views atop are something to behold. From zip lining to eating to shopping to the spa there are definitely a lot of things to do.
This is where things go downward. On the second night two of pillows that we hadn't used had dirty pillowcases. Not a big deal. I called the front desk and after an hour no one had come up and my daughter had gone to sleep so I went to the front desk to get them. The lady behind the desk snottily said, "That's not my department, you'll have to call them." I explained that I had tried calling and that no one had come up to replace them. After standing there for 7 minutes a guy came out with two pillowcases---he was apologizing prophetically and was bowing to me as we departed.
The next night there were several other conferences going on and when we asked questions we were abruptly stopped by someone from the conference and the person went to aid the group while leaving us standing there.
Finally, when checking out my parents had been so gracious to pay for our entire family--which included three suites and a regular room. Apparently the resort had billed the rooms and not the credit cards like was supposed to happen. My parents spent 45 plus minutes with the staff trying to figure out the bills---which ended up with my parents having to fork over another $600 for charges. Initially it was over $800 but I'm not sure why and how that happened and the staff couldn't explain it either. It took them several people to try and make sense of the charges.
I guess this place is more for the winter sports with skiing so the A team for staff could be working then, but we settled for the B squad with the A team pricing.
To make this more reasonable if they would have included park passes or something like that then the room would have been worth the $260 plus a night. Definitely need more training for the staff though.
- Official Description (provided by the hotel):
- Things happen at Boyne Mountain. If you've been here, you know. If you haven't, take our word. We understand how to have fun. And not just the kind of fun people talk about at work on Monday morning - but the kind that keeps you smiling to yourself all week long. ... more less
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- Also Known As:
- Boyne Mountain Hotel Boyne Falls
- Boyne Mountain Lodge