Stayed in room 313. The A/C didn't work, only made loud growling noises. We reported that shortly after arrival. They said the would "right up a work order to have it repaired." A different room was not offered until 2 nights later when we wanted to go to bed and were leaving the next day. WiFi seemed non-existent. The deadbolt also didn't work. Friends staying in 2 other rooms also had the same problem. Checkout is at 11 am. At 9:30 a staff member (cleaning person) tried to enter the room UNANNOUNCED. He just tried to open the door and come in. Luckily we had the swing lock in place as the deadbolt didn't work. A similar entry attempt was as made at both of our friend's room. A minor detail was the handle on the shower seemed like it could fall off. There was no manager on sight. Staff at the counter was always on the phone at least 3 different times we tried to talk to them. One time on the phone they were discussing their "strawberries". I contacted Customer Service and discussed these issues, but they never called me back.
- Official Description (provided by the hotel):
- Beautiful hotel, newly remodeled and renovated, conveniently located in Benton Harbor, MI, just a few miles from beautiful Silver Beach on Lake Michigan, and downtown Saint Joseph. We are located in close proximity to casinos. Many guests enjoy the winery tours offered in our area. Whether is business or leisure, just you or the whole family, Comfort Suites Benton Harbor is sure to be relaxing for anyone! ... more less
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- Also Known As:
- Comfort Suites Benton Harbor Hotel Benton Harbor
- Benton Harbor Comfort Suites