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2 - 7 of 168 reviews
Reviewed 10 September 2018

Smell bad all over the facility. Pool is nasty, Rooms are not cleaned, bed sheets are terrible, customer service doesn't exist, breakfast is a joke, bread was full of bugs, coffee is nasty, first floor seemed as rental extended room stay, dogs were over the hotel.

Room Tip: Do not stay at this hotel
  • Stayed: September 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Bassel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this reviewResponded 11 September 2018

On behalf of our entire staff at Americas Best Value Inn & Suites, we apologize for the experience at our hotel. Although this is not a true picture of our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Had reservations to check in at 3 and got there and was told our room wouldn’t be clean until at least 5:30. The place was super sketchy and it was a good solid 10 min of standing at the desk before we were helped. We didn’t even stay there after that.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank lpenn162051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this reviewResponded 4 September 2018

I am sorry this has happened to you. We should never be too busy to accommodate a guest. Thank you for letting us know. We can now make sure this never happens again.

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Reviewed 27 August 2018

old hotel. needs many upgrades. elevators smelled. room were big .beds comfy. continental breakfast was very sad. loved that you can still open a window and has a great balcony but few was horrible which cant be changed.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank khalli412365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this reviewResponded 28 August 2018

Thank you for your letting us know how your stay was.

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Reviewed 26 August 2018 via mobile

Well the place did not smell like chemicals, and the people working their were great, but the hotel was run down and dirty. And shady deals were going down in the shadows. Still, cheaper than most in the area and lots of grass for your pets. Just don’t touch anything...

Stayed: August 2018, travelled with family
Thank Revsk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this reviewResponded 27 August 2018

.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

No housekeeping at all came to out room. We left very early in the morning and did not put a "do not disturb" sign on the door. No clean towels daily. Bed spread dirty. Carpet sticky. Some lights did not work as well as bathroom fan. Room smelled moldy.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vburkh545594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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