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€124
Breakfast included
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ExtendedStay
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Reviewed 17 August 2017

This place gives true meaning to "you get what you pay for" . I really should've invested a bit more in my stay. The cover comforter on the bed had a yellow stain. No sheets for the sofa when I asked for extras I was provided a dirty nasty stained pillow. Like, really? Breakfast? It's not even continental. It's served on a console at the front desk. Coffee, granola bars and inidividually wrapped muffins. Dingy towels and not so welcoming staff. The pool opens at 9 am and the attendant was just cleaning it up after 9. Leaves everywhere. Oh wait and they have a kitchenette with zero cooking supplies.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank sierrasquad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this reviewResponded 18 August 2017

Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. I have shared your feedback with my team to see where we can make improvements. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

I was looking for not an expensive hotel in Westborough to spend several nights, with wife and child. I knew what Extended Stay America is - stayed couple times in other hotels of this network before. So, I did not expect anything extraordinary, and price was okay for me. We just slept there... Swimming pool is a good thing of this hotel, in hot summer days. Breakfast is just a drawer with coffee, cakes, instant outmeal and nutrition bars - so do not expect a real food.
What negatively surprised me - we arrived on Thu, and room cleaning should have been done a week after - but it did not happen next Thu. I asked an attendant why - she answered that some mistake happened, but on Fri it did not happen either. Only on Sat (we we were leaving next day) some cleaning was done, not a great one. Dishwasher in our room since did not work - we tried one, in the morning all plates were dirty, so did not try more.
But we did not care much, as for this price I did not expect ideal service. So... value for money, I guess.
Free internet was quite slow, btw, even for simple internet browsing.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank IvanGumenyuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this reviewResponded 3 August 2017

Ivan, thank you for staying at our hotel. We are glad you liked some aspects of your visit. However, please accept my apologies for the cleanliness and service issues you experienced. Your feedback has been already shared with the entire team to ensure this does not happen again. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you and your family will consider giving us a chance to impress on a future visit.

Sincerely,
General Manager

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Reviewed 28 July 2017

Very friendly font desk and overall excellent place to stay. Never had issue with parking, back of the hotel very big parking area. Rooms are comfortable and attached kitchen make you feel that you are at home. All accessories in room were clean. Love to comeback again.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank altafu2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this reviewResponded 29 July 2017

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Boston - Westborough - Computer Dr. We are thrilled to read that you loved our front-desk service and your well-equipped room. It was great to have you here, and we look forward to your next stay with us soon.

Sincerely,
General Manager

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Reviewed 19 July 2017

na-no review none na no review review was in my first statement and hopefully someone will read it Whether anyone reacts including John Fahey or Ashlee Perry is in doubt at this moment Thaks for you consideration

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank charlesbL3937VY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this reviewResponded 20 July 2017

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us.

Sincerely,
General Manager

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Reviewed 1 July 2017

Terrible hotel. Disorganized, employees isn't polite, the manager assistent is very rispid and screaming every time. Bad breakfast. I need to change of room for 4 times and never been cleaner! Terrible hotel!!!

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 542lucileis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this reviewResponded 2 July 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit.

Sincerely,
General Manager

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