Room was fine- other than the fact that there was one bar of soap for the whole room; one coffee cup for two people and very limited toiletries.
After a full day of touring came back to the room (8:00PM) expecting to shower, get a good night's sleep and get an early start the next day. The room was not cleaned, not made up nor were there any clean towels, etc. Called the front desk, spoke with Kathleen (mgr) and asked that the room be correctly made up. Kathleen first blamed covid for new rules, them blame me for not noticing some writing on a bulletin board in the lobby. Kathleen did have the room made up about an hour later after we went down to the lobby personally to again complain. Kathleen told us if we left our home phone number someone would call the following Tuesday to discuss compensation for all the inconveniences. The call never came. Did Kathleen just want end the conversation by promising something she knew would not come to fruition? It worked except for this review.
It would have been nice to be told of the "new rules" upon check-in. Also they charge you $20..00 each day for parking.More
- Free Wifi
- Room service