We're regulars at Hampton Inns - my husband uses them for work and is a silver member. We took the kids to the Plantation and surprised them with a stay at their favorite hotel. But no more. We always request a room on the top floor away from the elevator, for obvious reasons. The smiling clerk was pleased to tell us that she'd accommodated our needs - I explained that we ask because it means it's usually quieter. However she neglected to inform us that we were on the same floor as a wedding party. And what a group of trashy, nasty people they were. At midnight the noise started. Banging doors. Banging ON our door. Running up and down the corridor, screaming, swearing, swearing some more. By 2am the police were called twice. It can only be described as terrifying - especially for our daughter (7) who was crying. Screaming, fighting, and drinking outside the hotel. And ONE mild-mannered staff member on duty, powerless to take charge. No manager. My husband even encountered a drunk, apparently drugged individual answering the house phone whilst the staff member escorted the police upstairs. He demanded he call a manager. No one came. You can't describe in words how these people behaved.
We were shocked to find a bill under the door the next morning. The morning staff were polite, apologetic and of course didn't charge us. We were told the manager was off till Tuesday and would call. No call has arrived yet - 16 days later. Our formal complaint emailed to Corporate over a week ago remains unanswered. They've given us 3,000 measly points to compensate. No one has called to maintain customer relations.
The behavior of the guests is one thing. But failing to take care of the other guests is another. And who puts ONE staff member on duty at night when there's wedding parties in the hotel?!
Hampton Inns, you can do better than this. Shocking. Awful. Never again. It irks me to give even one star.
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