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“Poor Customer Service”

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Hampton Inn Boston/Peabody
Ranked #2 of 8 Hotels in Peabody
Certificate of Excellence
Reviewed 17 May 2017

After driving all day from Philadelphia, we were greeted at the front desk with a tired attitude. We asked for a room change from double to king and were immediately told that they were sold out with no options available. After asking for at least a quiet room we then checked in. The room was dated with no microwave or mini fridge. At about 12:00 am the room was getting cold so we turned on the heat. There was an immediate foul smell and it did not quit so we turned it back off. Since they were sold out we did not ask to move rooms. The linens/bed also had a bad musty smell. The next morning I advised the same deck clerk from the night before of the heater problem. He said he would add point to our account for the problem. I thanked him for that. We stayed on the 11th of May. The points were never added to our account as of this review.

Room Tip: Be best to try another property. This one needs an update.
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Monte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido R, General Manager at Hampton Inn Boston/Peabody, responded to this reviewResponded 19 May 2017

It is good news/bad news when we are sold out at the Hampton Inn Boston\Peabody, isn't it? I'm sorry that your were not welcomed with an upbeat hello and smile....the points have been requested for your Hilton Honors account; it takes longer for them to register than if they were awarded for your stay. Sorry, too, that the HVAC unit gave off an unpleasant smell.

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96 - 100 of 786 reviews

Reviewed 15 May 2017 via mobile

Fabulous staff, super comfy room, love the digital key app! We stay here every visit to the Boston area, and are always pleased with everyone at this location. The rooms are spacious and comfortable. The free breakfast is typical Hampton fare, and the staff is pleasant and cheerful. We will be back soon!

Stayed: May 2017, travelled as a couple
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido R, General Manager at Hampton Inn Boston/Peabody, responded to this reviewResponded 19 May 2017

Now you have made your promise to the Hampton Inn Boston/Peabody --- we look forward to ALL of your visits and are glad to see that you feel the same way!!!!

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Reviewed 15 May 2017

This hotel is perfect. It's super clean, and the staff is very pleasant. The location is perfect as well. Just a short drive from several locations, and within walking distance of a couple food options. The breakfast is well stocked with a variety of choices. I would highly recommend this hotel to anyone looking to stay in the area.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 512kaylam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido R, General Manager at Hampton Inn Boston/Peabody, responded to this reviewResponded 19 May 2017

Thank you for the review of our Hampton Inn Boston/Peabody --- we love what we do and are so happy that it shows!!!!

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Reviewed 13 May 2017 via mobile

Our room was immaculately clean. The staff was friendly and accommodating and the free breakfast was great. They have eggs, sausage, waffles, and bagels. The hotel is close to the airport and all the Salem attractions.

Stayed: May 2017
Thank Brandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido R, General Manager at Hampton Inn Boston/Peabody, responded to this reviewResponded 15 May 2017

Thnaks for the kind words about our Hampton Inn Boston/Peabody - i hope that all of our guests enjoy the Hotel and the area as much as you did!!!!!

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Reviewed 11 May 2017

The hotel itself was a nice representation of the brand. The room was clean and comfortable, the older model furnishings, but the mattress was fairly comfy. It was a fairly quiet location if you take a room facing away from busy route 1. Front desk was friendly enough, but after several messages up until almost 5pm saying my room wasn't ready, I finally just had to call them to tell them it was almost 6 and I needed a room. Price was reasonable for the area, and it was close to shopping and restaurants. No microwave or fridge in my room, so not sure if other rooms have them.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Service
Thank Bernardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido R, General Manager at Hampton Inn Boston/Peabody, responded to this reviewResponded 12 May 2017

So sorry that it took so long to have your room ready for you.....only our King Deluxe rooms here at the Hampton Inn Boston\Peabody have refrigerators and microwaves ---if you call me the next time you are visiting, I will ake sure that you are upgraded to that room ---with my compliments!!!!

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Additional Information about Hampton Inn Boston/Peabody

Address: 59 Newbury St, Peabody, MA 01960-3820
Phone Number:
Region: United States > Massachusetts > Peabody
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Peabody
Price Range: €77 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Boston/Peabody 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Hampton Inn/Boston Peabody is located on Route 1 at the junction of Routes 95 and 93 about 25 minutes north of Downtown Boston. Our hotel offers all the great amenities that Hampton Inn Hotels are known for including complimentary wireless in all guest rooms and public space, complimentary hot breakfast and our new Jump Start Fitness exercise room. Our indoor heated pool is available from 9:00am to 9:00pm daily and we offer, upon request, rooms with either a king size bed or two doubles. Most rooms with king size beds offer a pull out couch for your convenience. We hope to welcome you soon to our hotel! ... more   less 
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Also Known As:
Hampton Inn Boston - Peabody Hotel Peabody
Hampton Inn Peabody
Peabody Hampton Inn

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