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All reviews sausage front desk waffles the spring hill suites free breakfast small indoor pool next morning fresh fruit hot tub sitting area off route would stay here again breakfast staff the breakfast area u turn parking lot quiet room
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Reviewed 11 July 2018 via mobile

My family of 5 stayed here for two nights last week. The staff was friendly and professional. Check-in/out was fast and easy. The lobby area was nice and open. Our room was very clean and comfortable. Location is near Boston, Salem, and the other coastal small towns. We enjoyed our stay and would recommend.

Stayed: July 2018, travelled with family
Thank Kirsten M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

I stayed there and booked for 1 night. It was a nice place and clean. They are very busy here and there are 2 Hiltons next door, however this place is busier. Its situated in a nice area close to everything. Staff is very nice and want to please you. The toilet and shower has a door that closes so when someone wants to use the bathroom sink they won't bother you.

Stayed: July 2018
Thank islandgirl1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonahWright, General Manager at SpringHill Suites Boston Peabody, responded to this reviewResponded 11 July 2018

Dear islandgirl1215,

Thank you for choosing to stay at the SpringHill Suites Boston Peabody.

Your feedback is a very important to us, as it is a teachable moment for us to ensure the highest level of hospitality. We strive for 4's or 5's and we sincerely apologize for falling short of meeting your expectations. We would appreciate it if you would take the time to elaborate on these areas of improvement. I am glad that you enjoyed our staff however I would really like to understand exactly where we fell short of meeting your expectations in order to share your feedback with the appropriate hotel department to ensure an excellent stay for all guests.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Peabody.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

As a Marriott member and a fan of the spring Hill suites, I have high expectations when I stay at one of these properties. This was, by far, one of our best spring Hill experiences, starting with the moment we checked in and were taken care of by front desk staff member Kim Nguyen. Thank you Kim! When we arrived, our room was a bit short on towels ( we had 5 adults), so I called the front desk and boom! They arrived in just a few short minutes. Clean comfortable room, bountiful breakfast with lots of hot and cold choices, super friendly staff. John at the front desk also very friendly and helpful. Very evident that this staff is well trained and held to high standards. Will definitely stay here again. Well done!

Stayed: July 2018, travelled with family
Thank Tracie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

Stayed here for one night on our way back home from Maine. Great place. The staff is very friendly, courteous and helpful. The breakfast included with the room is hands-down the best hotel breakfast I’ve ever seen! You name it, they had it! The rooms are clean and spacious. The real life saver for us was the onsite laundry facility, which was soooo helpful after our rainy last night at the campsite. If you want to be close to Boston, yet be able to bypass the horrific traffic if needed-stay here!

Stayed: July 2018, travelled with family
Thank Stroupertrooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

This hotel needs a deep clean. Dirty carpets, stair ways, hallways, bathrooms and overall. It feels gross. We are elite Marriott members and we were greeted like royalty upon arrival. My room was smaller than my friend and not to mention the location. Don’t recommend.

Stayed: June 2018, travelled with family
Thank Los P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonahWright, Manager at SpringHill Suites Boston Peabody, responded to this reviewResponded 30 June 2018

Hello, Thank you for taking the time to provide us with your feedback regarding your recent stay. Our team is thrilled to hear that you were treated like royalty and that's how it should be. We strive to make everyone's experience exceptional and see that we have some areas we can improve on. Thank you again for staying with us and we do wish to see you again so that we can exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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