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“Poor customer service after purchase”
Review of Jordan's Furniture

Jordan's Furniture
Ranked #3 of 4 Shopping in Natick
Attraction details
Reviewed 17 November 2014

I purchased a very expensive mattress just a year ago and it sags almost two inches in the middle. Called Jordan's who said they no longer deal with the manufacturer (wonder why?) and they could do nothing. Called the manufacturer and got little satisfaction….said if they found it defective they would replace it but I would pay the freight charge from Canada. Called Jordan's back and they will only offer me credit for half of the price of the mattress. This is a poor offer from such a large, lucrative company who prides itself on great customer service.

4  Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 September 2014

I always feel like I am visiting some rich relative, when I go through the Natick store. The furniture and interior decorations are so comfortable and rich. There is a movie theatre there, there is also a Mardi-Gra show in the bourbon street section. It is all good fun and entertaining. There are strollers available that look like New Orleans taxi cabs. There is a Kelly's Roast beef attached to the store.

Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

Jordan's is a great shopping experience. Each person I have dealt with has been patient and shows good knowledge of their product sets. The furniture itself is above average quality and Jordan's generally does a good job of picking quality suppliers. They are very easy to work with on repair or return issues upon shipment.
The store itself has ample parking and the IMAX theater is state of the art and a great place to experience blockbuster type movies.
The few downsides I can list are Kelly's, which has low quality food. Given the number of Jordan's shoppers you would expect it to be packed, but it never has long lines, a statement on the food. Many people don't go more than once. I really wish they would kick out Kelly's and put in a nice Panera Bread.
The other downside, and this is really a problem at every movie theater, is the volume of the sound system. Its loud enough to make young children cry. Seriously, this level of noise cannot be healthy. Our simple solution is to bring -35dB ear plugs and this brings the noise level to acceptable levels. Otherwise the giant bright screen and comfy seating is a great place to see a film.

Thank H R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

Although we have been here several times this is the first time I remembered to write a review.
The concession area is very clean. There was not a long line so our group was not standing around waiting. They have a Keurig machine so you can get fresh coffee, along with the fresh popcorn. What always amazes me about this theatre is that it always seems so clean. Imax 3d is a great way to see a movie. We will definately go back

Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 June 2014 via mobile

This furniture store is unique in that you walk thru a boardwalk kind of area with various points of interest. The different sections of the store are assessed via the boardwalk. Helpful staff are available to assist if needed or desired. This is a fun experience and the kids won't complain about going furniture shopping.

Thank SHC220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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