I purchased a very expensive mattress just a year ago and it sags almost two inches in the middle. Called Jordan's who said they no longer deal with the manufacturer (wonder why?) and they could do nothing. Called the manufacturer and got little satisfaction….said if they found it defective they would replace it but I would pay the freight charge from Canada. Called Jordan's back and they will only offer me credit for half of the price of the mattress. This is a poor offer from such a large, lucrative company who prides itself on great customer service.
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