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Reviewed 22 January 2017

We traveled to Marlborough,Ma to attend a Harley-Davidson University class. We arrived on Monday and left on Thursday. Our classes allowed us time for breakfast each morning, provided us lunch and we ate in the bar restaurant 2 of 3 nights. The breakfast serves everything you would want with many choices. The server, "Terry", made our stay one we will never forget. Her hospitality and friendliness brought us back each morning. The hotel front desk staff were also very kind and helpful with questions in the area. I talked with the manager before I left to let her know how great they made our stay and the awesome employees "team" that they have working for them. Rooms were very clean, food in restaurant and bar area was top notch, employees greeting you everywhere with smiles. You don't always get to hear the good reports about a stay but this one was worth the trip. Thank you Holiday Inn and especially "Terry" for bringing smiles and fun to our days there

Stayed: January 2017
1  Thank diannepackee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this reviewResponded 24 January 2017

Dear diannepackee,

Thank you for choosing to stay with us at the Holiday Inn & Suites Marlborough, and for taking your time to respond to how your stay was.

With a commitment to customer service we are very pleased to hear that we not only met but exceeded your expectations. We are also pleased that all aspects of our hotel; the restaurant, the rooms, and lounge and the team, especially Terry, made such a huge impact on you and your colleagues. The management team, and Terry, have been informed of your kind words and recognition. We are very proud that she made your stay one you will never forget!!!

Thank you again, and we look forward to having you as our guests again whenever you are in the area.

Sincerely,
Nicole S.
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016

We arrived later in the evening and Bryan was great! We were greeted by him at the desk and he was warm and welcoming. He was especially helpful in meeting our requests. Our room was very large and comfortable. I just loved the gigantic poinsettias in the lobby, the lobby was very festive for the holidays!

  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Kimberley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this reviewResponded 24 January 2017

Dear Kimberley S,

Thank you for choosing to stay with us and for taking your time to respond to your stay.

We take great pride in meeting our guest expectations and we are very pleased that Bryan made such a huge impact on your experience. We are happy that you enjoyed your room and the holiday décor we had in the lobby, it is always nice to get this feedback from valued guests like you.

Thank you, again, and we hope to have you as our guest again whenever you are in the Marlborough area.

Sincerely,
Nicole S.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2016 via mobile

We stayed just before Christmas and were very impressed with the hotel, the pool and the service. Brian and Nicole at the front desk were especially helpful as we had some special requests. Will definitely stay again and would recommend this hotel to others

Stayed: December 2016
Thank Juliana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this reviewResponded 27 December 2016

Dear Juliana B,

Thank you for choosing to stay with us and taking your time to respond to your stay here at the Holiday Inn & Suites Marlborough.

I am pleased to hear that you were impressed with the hotel, the pool and our staff. Our team enjoys providing our guest with a stay that is comfortable and accommodating and I am happy that we were able to do that for you. Your response will be shared with the team to continue to motivate and inspire them.

Again, thank you for your kind words and we look forward to having you as our guest again.

Sincerely,
Nicole S
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2016 via mobile

I checked into the Holiday Inn and was treated by a very warm and welcoming front desk staff, Caraleigh, Dafanie and Roy were just great. We were traveling with a large group and they handled the check in like true professionals, and were very warm to every guest. The rooms were very comfortable and well maintained. The bed was very comfortable. On my next trip to Marlborough I will be staying at the Holiday Inn !!

Stayed: December 2016, travelled on business
1  Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this reviewResponded 16 December 2016

Dear Scott H,

Thank you for taking the time to respond to your recent stay with us. I am pleased that our staff made such a great impression for you and your group and that the rooms were comfortable and well maintained! We have passed your review on to our team to continue to motivate and inspire them. We appreciate your feedback, and look forward to your next stay with us.

Sincerely,
Nicole S
Front Desk Manager

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Reviewed 8 November 2016

We stayed here for a few nights when we went to Massachusetts. We couldn't book in Boston so we just stayed here. The hotel is big. The rooms were clean and spacious. The free wifi was fast. The one bedroom suite was nice. There was a small kitchen. There were utensils. The beds were comfortable.

  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 1step_1kmilejourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asma S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this reviewResponded 12 November 2016

Dear Guest,

Thank you for choosing the Holiday Inn & Suites from many choices to choose from. I am thrilled to hear that you had a comfortable stay with us!

Sincerely,
Asma Siddiqui


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