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“Good place to stay, needs updating”

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Embassy Suites by Hilton Boston Marlborough
Ranked #1 of 10 Hotels in Marlborough
Certificate of Excellence
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good place to stay, needs updating”
4 of 5 bubbles Reviewed 4 April 2012

Good place to stayrly because it is practically the only Hilton property in Marlborough. The staff is friendly and the rooms are spacious, although this place could use some updates. The carpet in many rooms is quite worn and so are the beds. The elevators are slow which is annoying. The hotel is right next to a grocery store, several restaurants and shopping. Once nice touch is that as part of the free breakfast, they offer chocolate chip pancakes.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lets_Go_Mavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, 5 June 2012
Dear Lets_Go_Mavs,
Thank you for your review and I'm glad you enjoyed the chocolate chip pancakes. They are almost as popular as the blueberry. Thank you also for your insight on updates to consider for future capital improvements. While carpeting has been noted it is rare we receive anything but positive comments on our bedding to the extent where guests have contacted us for assistance in securing them for their homes. Your input is invaluable and is truly appreciated.

Safe Travels!
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742 reviews from our community

Traveller rating
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    26
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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English first
West PalmBeach, FL
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

Let me start by saying I am a Hilton Honors Gold member thus biased as I always feel a level of comfort at any Hilton property and this was no exception.
I was in town for a hockey tournmanet with daughter, thus a positve trip to begin with but service was great.

I had requested aroom off the street side and Ed, the front desk clerk I checked in with, made sure that happened.

An all around top notch property.

Also, while I rarely ask for late checkout, needed one here and they had no qualms about extending checkout a couple of hours which helped much.

All in all great facility, quiet, and as usual, great staff, helpful, etc.

also, if youre not familiar with area, we were there for hockey tournament, the rinks are five minute drive,
Plus, if it matters to you, it is right next to small shopping center with nice supermarket, Boston market, panera, Starbucks, etc right next door, you can walk.. again, very convenient.

Cannot find any negatives

Room Tip: there are some rooms on street side, if it matters to you, many parts of hotel have very quiet area...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tony15230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, 6 April 2012
Dear tony15230,
Thank you for your review and acknowlegment of our team members. We were honored to be part of this National Championship. Your support is appreciated as is your loyalty to the Hilton Honors program.

With regards,
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Woodbridge, Connecticut
Level Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

This hotel is really very lovely from the moment you walk in. The lobby looks very comfortable and inviting, and I was met at check-in by two smiling faces. I was upgraded to an executive level double room - 2 double beds in a separate bedroom and a living/dining area with a pull-out couch. Also had a coffee/microwave area. The furniture and bedding looked like new. The kids loved the pool area which was small but very nice - it was decorated as an indoor courtyard area with tables and lounge chairs all around the pool/whirlpool. There are several restaurants nearby - walking distance using the access road behind the hotel. We ordered room service from the restaurant in the hotel, and it was very good and not too expensive. Plus, the person who delivered our meal called a few minutes later to say she had realized that she forgot to leave us ketchup and did we want her to run back up with it? At night, there was a lit firepit right outside of the lobby. The free breakfast was amazing - scrambled eggs, bacon, home fries, sausage, an omelet bar, fresh fruit, cereal, something for everyone. Even Hershey syrup to make chocolate milk - it is obviously someone thinks about the small details here.
I'd be happy to come back here in the future if my travels take me to Marlborough again.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Tyrajama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, 6 April 2012
Dear Tyrajama,
Thank you for taking the time and sharing your experience. We'll look forward to your return when your travels bring you back to Marlborough. On behalf of the entire staff thank you for noticing their efforts.

Safe Travels and regards.
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Connecticut, USA
Level Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

Stayed twice in late February this year. This hotel has a lot of amenities and space. Things I like the most: very comfortable bed, good linens, bath amenities, heated pool, arcade room, and their service. After snow storm, they even cleaned snow off cars' roofs - nice touch. They have reasonable breakfast with many hot and items and fruit. Pleasantly surprise to enjoy evening reception on a weekend (most hotels do it only on weekdays). I liked their reliable Internet in rooms. The only thing is in need of change -some carpets (especially in elevators). It would be also nice to have ability to charge arcade on the room . It is a good hotel overall and close to where I need to be.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TheOneWhoLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

Embassy Suites Marlborough is a great place to stay. The staff is continuosly friendly and helpful. It is a great hotel for the Famiky or Business. I stay here at least once a month on business. Never any problems and always clean. The free breakfast is a plus and very plentiful with the choices. The food and drinks are great and so is the atmosphere. I will continue to stay here.

Room Tip: Rm 107 is a smokers suite, however has a complete kitchen with dishwasher and fireplace. If you dont...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sd102392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review, 1 March 2012
Dear Sd102392,
Please ask for me next time you are in house as I would like to thank you personally for taking the time to share your experience and remarks. True, the breakfast is very popular and so is the room you referenced with many of our frequent guests requesting it specifically. While many of our extended Embassy Suites Family have their own special reason for making this their home away from home the service levels, staff, and hospitality are amongst the top on their lists.
Safe travels and we will look forward to your return!

David LeTellier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Boston Marlborough

Property: Embassy Suites by Hilton Boston Marlborough
Address: 123 Boston Post Rd W, Marlborough, MA 01752-1840
Phone Number:
Region: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Marlborough
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Embassy Suites by Hilton Boston Marlborough 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Marlborough
Marlborough Embassy Suites

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