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“Nice Hotel, terrible spa” 2 of 5 bubbles
Review of Cranwell Spa & Golf Resort

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Cranwell Spa & Golf Resort
Ranked #6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
massachusetts
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“Nice Hotel, terrible spa”
2 of 5 bubbles Reviewed 2 February 2012

This was our fourth trip to Cranwell and while the resort, rooms and dining were what we've come to expect we were greatly disappointed in the spa. Unfortunately for us we chose a busy weekend and there was a family reunion of sorts with a large amount of children. While I can't hold the resort responsible for a bad choice of weekend on our part, I do hold the spa staff responsible for the way they let the kids take over the spa. At one time I counted over 30 kids in the pool. Again, not something I can hold the resort or spa staff responsible for however these kids were in the locker rooms, in the "quiet" rooms, in the fitness area and for that I DO hold the spa staff responsible. It was so disruptive and "unspa like" my wife and I cancelled our appointments and went to Canyon Ranch where the spa staff was much more professional.

We may or may not return to Cranwell, I very much liked Canyon Ranch and while pricier, you do get what you pay for.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank plev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, 6 February 2012
We are very sorry for the disruption that you and your wife experienced during your visit. to Cranwell Resort. As you pointed out, this was a very unusual situation and we are addressing the concerns you expressed for the future. We would be happy to talk with you prior to your next visit to reassure you that your stay will not be disrupted as it was recently. We appreciate your loyalty and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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752 reviews from our community

Traveller rating
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    36
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Chicago, Il.
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 2 February 2012

While the room I was given was larger, it was also very old in it's furnishings and fixtures. Paint was coming off the wall in places. I'm sure it was fantastic in the sixties. The grounds are fine and the location in Lenox is great. It's not worth the money today.

  • Stayed September 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jkferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, 6 February 2012
We are continuously remodeling and refreshing our guest rooms and public areas on a regular basis. We have plans to upgrade these areas again this year and hope that you would find these changes to your satisfaction upon your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, NY
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

We took advantage of the weekend special at Cranwell this past weekend and what a treat! The pool is wonderful, the work-out rooms has just the right equipment and the whirlpool and sauna the best way to end the workout. And, Mary in the women's locker room will help you out, even when you foolishly leave your earrings in the pocket of the robe that you tossed into the "used robes" bin.....! Then we topped off the workout with a wonderful meal at the restaurant on-site. An amazing mansion full of great history served up by the gentleman who lead us to our table (whose name, I am sorry, I missed) and our food was fabulous. Darlene was with us every part of our meal with great suggestions and pleasant conversation as well as discrete table service.

Room Tip: We were at Founders....not sure what the other rooms are like...but I liked the fact that we could w...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bettia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teaneck
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 January 2012

The facility is fine but I did not find them to be flexible. The positives: our room was nice and a good size and the place is pretty. The negatives: It is expensive, the place was relatively empty when we were there (we checked out on a Monday in January) and when we asked if we could check out at 2 PM they told us that each hour past noon was an extra $50. Also, the treatments at the spa were OK, our group had 6 spa treatments, 2 were below average, 3 were average, 1 was above average (as compared to other places for similar treatments), lastly, I didn't like that they quoted a price for the treatments and then charge and automatically (prior to the treatment) include a 20% tip. Either quote a higher price or allow the customer to decide on the tip. That might explain the below average treatments since there was no financial incentive to do better. Another positive is that I think the suites would be good for families.

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, 3 February 2012
We appreciate the feedback on your recent stay: both the positive comments about your visit as well as the constructive remarks about your experience. Our goal is to offer flexibility whenever possible which is why we do offer the option of a late check-out. There are times when we have an incoming guest reserved for the same room location which could have been the reason for the late-check out charge. The automatic spa service charge is standard practice with resort spas and our certified therapists are professional in understanding this procedure. We’re pleased that you found the accommodations to your liking and appreciate the tip that they are good for families. We look forward to the opportunity of having you visit our resort for a return stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edgartown, Massachusetts
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

My husband and I didn't have much time for a big splashy trip to celebrate our thirty-fifth anniversary. We have a full house so we wanted come privacy and a bit of pampering. Canyon Ranch seemed too expensive so we looked into The Cranwell. We were pleasantly surprised!!! The grounds were beautiful and the room was comfortable and huge. We were upgraded to a suite and there was plenty of room to move around. The Wyndhurst served up a memorable dinner and the staff was great. Before dinner, we sat in front of the large stone fireplace and enjoyed a glass of wine by the warm fire. The spa is fabulous. We treated ourselves to a couples massage and felt so relaxed. We loved hanging out in the spa and the pool was an added bonus. We were thrilled with our experience and plan a return trip this year.

Room Tip: We were in the Founder's Cottage in a superior suite - it was quiet and on the ground floor - it...
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  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VineyardKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cranwell Spa & Golf Resort

Property: Cranwell Spa & Golf Resort
Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox

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