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All reviews stayed here separate sink lacrosse tournament devens grill hospitality suite off route check in was quick yogurt conference center nice clean hotel bed was comfortable convenience store light sleeper hotel management nice breakfast good nights sleep hard boiled eggs
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Reviewed 29 October 2017

As always a pleasure staying here. The staff ( including the kitchen staff) are all excellent and pleasant. This is home away from home. We love it here when we are in the area and always will stay here.

  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Unnecessarily yelled by an old lady working in the breakfast serving area for coming down too early. It shows the lack of training and supervising on the part of hotel management. She maybe efficient in her work but totally unfit to work in hospitality industry.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank engmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, Manager at SpringHill Suites Devens Common Center, responded to this reviewResponded 25 October 2017

Thank you for taking the time to inform us about your recent stay at the SpringHill Suites Devens Common Center.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the way you were treated during breakfast.

I would like an opportunity to make this right. If you have a chance, please contact the hotel at your earliest convenience. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Devens.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

I had to make a change in my travel plans and decided to stay at this hotel. Check in and out was great. Wonderful hotel staff. The room was very nice and the bed was comfortable. Only 1 night stay to relax. Quite a drive from Boston but well worth it. I would definitely recommend this hotel.

Stayed: September 2017, travelled with family
Thank walter w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Nic.W was super patient with certain people. He dealt with a lot of people. Tons of orders but kept his cool. And still gave me directions for local takeout. He made the stay alone great. All and all great hotel and great customer service.

Stayed: September 2017, travelled with family
Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

This hotel is in a pleasant, quiet spot at Devens Common Center with a good restaurant just a few yards away and small shopping plaza and gas station close by. The lobby area is bright and welcoming, typical of Marriott’s Springhill Suites hotels.

We find that front desk staff are usually quite friendly, but the lady here was not only friendly, but particularly helpful, going the extra mile when we asked for advice or directions. Our room, actually a small suite, was comfortable and perfectly adequate for our two-night stay, which was quiet and peaceful, despite a wedding group occupying the hotel.

The only negatives concerning this hotel apply to many in the 2 and 3 star chains - the outdated AC system that turns on and off so noisily and blasts cold air so strongly from the under-window unit, and the bathroom sink/vanity outside the bathroom in view from the bedroom.

The breakfast was included and comprised the usual variety of cereals, breads, scrambled egg, yogurt and fruit juices. Nothing exciting, but quite adequate.

We would certainly return to this hotel again.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ekimbry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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