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All reviewsfront deskshady groveroom was cleanrecommend this hotelnice hotelgreat place to staystay there againbusiness travelgrocery storeindoor poolfree parkingpleasant staybusiness centerfitness centerdc areametro stationhgi
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Reviewed 14 November 2017

We had to stay at this hotel for a soccer tournament, they would not allow me to get points and the beds were hard and I didn't sleep all weekend. Many people in our large group - 50 people said the same thing about the beds. I asked for a breakfast voucher and was denied...not great customer service

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank 925jeanmaried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this reviewResponded 15 November 2017

Thank you to you and your group for staying with us. We appreciate your business as well as your feedback. We regret knowing you were disappointed in several ways during your visit. Please accept our apologies for not providing the outstanding service you have come to expect from our brand. We hope you will give us another opportunity to provide you with a much better experience.  

Ryan Urgo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Place was very clean and location was great as we had an interview to receive our travel visas the next morning. I would absolutely stay there again and refer others. Wish the breakfast was complementary. They dfo have breakfast for about I bucks

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Tonya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this reviewResponded 13 November 2017

Tonya, thank you for choosing the Hilton Garden Inn Rockville-Gaithersburg and sharing your experience. We are glad you and your family loved our well-kept property and that our location was convenient for your needs. It was a pleasure having you as our guest, and we look forward to hosting you all again soon.

Ryan Urgo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

This location was beautiful. The staff was friendly. The room amenities were perfect. I travel with my meals - having a fridge and microwave available was perfect! I would recommend this hotel for anyone staying in this area!

  • Stayed: November 2017, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank J1175OAnicoler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this reviewResponded 10 November 2017

Nicole, thank you for sharing your wonderful experience at Hilton Garden Inn Rockville-Gaithersburg. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location and the in-room amenities made it even more memorable. We greatly appreciate your recommendation and hope to be your hotel of choice every time you visit our area.

Ryan Urgo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Stayed for one night on the 2nd floor. Check-in was seamless, staff were all helpful and polite. Room is spacious enough. Bathroom had only a shower and a bit on the smaller size. Room is clean. Shower is a bit dated. Gym facility is decent, has about 4 treadmills. The equipments seem new. Indoor pool is good for lap swimming. Both are located in the basement. Ate the restaurant on-site. Food is decent. Did love the applewood bacon & bleu cheese fries though. Breakfast is buffet and $9.95. Complimentary cookies available in the lobby. Overall a good stay.

  • Stayed: November 2017, travelled on business
    • Value
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Thank lilmooshuny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this reviewResponded 7 November 2017

Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg for your overnight stay. We are glad to read you liked our courteous service and the food we serve as well as all the facilities we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon.

Ryan Urgo
General Manager

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Reviewed 5 November 2017

My stay at the Hilton was excellent. The room was clean, the food was delicious, the staff was friendly.

The atmosphere was friendly and inviting, a shuttle was available at request, the gym was nice and easy to use, even at odd hours.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank N5923CJjessicab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this reviewResponded 6 November 2017

Jessica, thank you for being our guest at the Hilton Garden Inn Rockville-Gaithersburg and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back.

Ryan Urgo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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