The hotel was very nice in comparison to other Ocean City hotels. Yes, some of it was run down, but that's common in OC. The All You Care to Eat Buffet was pretty pricey for its limited selection. The Schooners restaurant was nice for a quick lunch. We thought the water of in the indoor pool was too cold for us. My husband's biggest complaint about the resort was the lack of English speaking staff. He didn't feel they were helpful with directions or suggestions of places to go. I thought all the staff I encountered was very friendly. I would definately stay in the Princess Royale again.

My husband and I, along with our 2 children and parents booked 2 rooms. When we arrived, we were given 2 keys. One of them was to a room that was already occupied! We went back down to the front desk to straighten out the mess which took another 30 minutes. This was very disappointing because we had just come a long way and wanted to get settled and get back out. While waiting at the front desk, another guest asked if he could just check in quickly, and one of the people at the front desk snapped back, "Yes- you and everyone else here." That comment was simply unprofessional.
One night, my husband called the front desk to ask a simple question and it took the staff a half hour to get back to us. Finally, we ordered room service to both rooms on the last day. It was 15 minutes late. The quality of the food was poor, the fruit that we ordered was rotten and they forgot to bring us coffee. When our coffee was finally bought up to the room, they forgot everything else to go with the coffee. We plan on sending the hotel their questionaire to help them improve for future guests. I know from reading other reviews, that the management at Princess Royale makes excuses for poor service. There is no excuse for the nonsense we encountered on our trip.

Having stayed here once before, we became repeat guests on this trip, and can't wait for our third visit. We booked an oceanview king and had the good fortune to be right in the middle on an upper floor with a great view of the bay and the ocean. Our first trip we were second floor oceanfront which was amazing and overlooked the nicely manicured lawn and swaying palm trees. (We didn't use the indoor pool/restaurants)

The room was clean and smelled fresh with the most comfortable king bed, flat screen, nice furniture, kitchenette, and front room with sofa bed and TV. (some complain this room is dark and drab, but it is a nice room--see photo!) The rooms are huge by hotel standards and the master bedroom is situated next to the balcony so you hear no sounds from the hallway at night. It was in fact very quiet at night for mid-August and was just as quiet when we first stayed there over Columbus Day weekend last year.

Specific things we love about the PR: beach right at your door, tasteful live music in the afternoon on the patio which you could hear on the beach, well groomed lawns and beautiful palm trees, shower room after a day on the beach (after you've checked out), lobby decor is just classic, fun gift shop, in-hotel convenience store and their helpful and friendly staff, walkability to restaurants, and of course, the rooms with wonderful AC in hot humid August! (we didn't use the fitness center/restaurants/indoor pool.)

Just a few things which could use improvement: first and foremost the front desk staff could use a lot of friendliness and customer service training, we could not get wireless in our room or anywhere in the hotel (not even in the atrium where the signal is supposedly strongest), and the elevators are a little on the slow side. But honestly, I didn't care !!! Our room was great and I was at the beach!!!