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“Outstanding Customer Service”

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Gateway Hotel & Suites
Ranked #16 of 104 Hotels in Ocean City
Certificate of Excellence
Reviewed 10 August 2017

My boyfriend and I decided to take a last minute trip to OCMD for the weekend. It was difficult to find an inexpensive hotel for just one night that didn't look like a dump and wasn't $300+ a night. We came across the Gateway and were pleasantly surprised by the inexpensive price! When we arrived, the doors opened and the smell of fresh roses took over! It was like a dream!!! The manager was checking customers in in a polite, informative, but timely fashion. Our room over looked the pool and a small glimpse of the bay and the boardwalk from afar. The room was clean and looked newly remodeled. Upon checkout the next day we asked about parking for the beach and to our surprise, the manager, who was once again checking people in/out, told us we were able to keep our car parked at the hotel, no extra charge!!!! This lady was our saving grace! After we came back from the beach, she allowed us to rinse off the ocean and sand at the pool shower! This hotels customer service was above and beyond!!!! It was clean and new! We will absolutely return to this hotel! Manager deserves a raise!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank pottery4slb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 313 reviews

Reviewed 1 August 2017

A truly welcoming hotel, starting with the reception desk, the owner and the rooms. Couldn't ask for more. Clean rooms and good location. Front desk helpful with recommendations that were spot on, will be back.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank williamc640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

I came to OC, with my sister-in-law for a relaxing weekend get-away and was happy I choose this hotel to stay in. The staff was all friendly and always ready to help. The front desk staff was awesome. It rained the Friday and Saturday that I was there, but the hotel staff offered ideas of places to go where we could have indoor fun.
The rooms were clean and beds super comfy. We had a particle view of the ocean and boardwalk from our balcony which was nice. Another nice thing was we were able to leave our car in the hotel parking lot after checking out, so we were able to go to the beach on our last day there after the rain stopped.
The only thing I wish they would change, was the breakfast menu, though it was the basic hotel breakfast, I wish they would have more meat options other than pork sausage and bacon.

Room Tip: Great location, balcony with sitting, No smoking in rooms
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  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank 4Perky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2017 via mobile

Can't say enough good things about this hotel. 1st visit was just by chance but try to book here every year to celebrate our anniversary. Carol is amazing! So helpful. And goes out of her way to make your stay memorable. The hotel is in a great location. Clean, comfortable and priced right. Very quiet and within walking distance to the beach, boardwalk and the bay! We leave our car whoever we stay since we can walk everywhere. Be sure to book early or you will miss out!

Stayed: September 2016, travelled as a couple
1  Thank dhallman163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

First of all, know that I have a young family of four with two sons age 4 and 2. We booked last-minute through Hotwire for Independence eve, not knowing the exact hotel we were going to get. What sold me on this one was the 4.5 rating posted on Trip Advisor, free parking, and a well-reviewed free breakfast. While it was a little pricey, I'll chalk that up to the time of the year that I booked.

I was overall satisfied with our stay. The room was pretty plain, but clean. The beds were a little soft for my liking, but again cleanliness was most important to me. The room does show a little age when you go out onto the balcony. The only complaint I have is that the door to the balcony was unlocked when we arrived.

The complimentary breakfast was of good quality. Sausage patties and links and potatoes were good, but I'll pass on the eggs. The waffle maker was the highlight of breakfast and they offer a regular batter and chocolate.

There was a pool on the 2nd floor, but we didn't use it. The beach and boardwalk is a block away. Staying here the night before Independence Day, I was concerned about the noise level. To no one's surprise, loud cars traveled through the streets into the wee hours. It was bearable, but not something I'd prefer with the two young ones. Then there was the periodic firecrackers going off. This is obviously a seasonal issue, so I won't hold it against them. In addition, we had a cousin staying at another beachfront hotel on 33rd St. and they heard firecrackers throughout the night as well.

It is a non-smoking hotel. Our next door neighbors smoked on their balcony, but we didn't smell any cigarette smoke, so I suppose it would have only bothered us if we spent a significant amount there.

Overall, this is a very good hotel. In this area, so many of the hotels and motels are in desperate need of repair, renovation, or makeover. Gateway, in that sense, is a little ahead of the curve.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gateway Hotel & Suites

Address: 11 N Baltimore Ave, Ocean City, MD 21842-4016 (Formerly Sleep Inn & Suites)
Phone Number:
Region: United States > Maryland > Ocean City
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Ocean City
#9 Family Hotel in Ocean City
Price Range: €92 - €259 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Hotel & Suites 2*
Number of rooms: 84
Reservation Options:
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Also Known As:
Sleep Hotel Ocean City
Sleep Inn And Suites

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