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Hampton Inn Hagerstown
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Reviews (859)
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597
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All reviewstexas roadhouseoutdoor pooldual highwaycomplimentary breakfastclean roomsnice hotelup to datefront desk staffovernight stayoatmealwould definitely stay here againwe've stayedstaff was friendlyeasy accessoutlet mallgreat place to stayexcellent stay
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8 - 13 of 859 reviews
Reviewed 3 weeks ago via mobile

Hotel is very clean decor is nice the only complaint I have are the beds! We booked 2 queen beds through Hilton honors app, which clearly states 2 queen beds, but room we received had 2 double beds. The beds were extremely uncomfortable very hard and bouncy every movement is felt between 2 people .Woke up with neck and back pain, half way through the night I opted to sleep in the rooms chair couldn’t take the bed anymore.

Stayed: April 2018, travelled with family
Thank Aimee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Hampton Inn Hagerstown, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review our hotel. We use all our guests comments as a way to make us a better hotel. We pride ourselves on keeping our hotel clean. All the beds in our two bedded rooms are queens. We will definitely evaluate the condition of those mattresses. Please come back and give us another try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is an absolutely flawless hotel! The room was wonderful, the breakfast was hot and had different choices every morning. The only thing I could imagine better is if it had an indoor pool/hot tub. Will definitely stay again.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank inkyfingers2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Hampton Inn Hagerstown, responded to this reviewResponded 3 weeks ago

Thank you for the review. Our team works very hard and will appreciate your kind words. Please come back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is a nice hotel, we found it clean and the staff are friendly. Only 2 beefs- very few luggage carts, and the breakfast on Easter Sunday morning was pretty sparse, no fresh fruit and sparse hot options.

Stayed: April 2018, travelled as a couple
Thank momandpops74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Hampton Inn Hagerstown, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review our hotel. We are happy that you found our hotel clean and the staff friendly. We apologize about the luggage carts. We will work on adding more. Please come back again.

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Reviewed 4 weeks ago

Accomodating staff, clean, comfortable and a good breakfast. My go to place in Md. Ask for a room away from the highway. You won't be disappointed and the price is right. Salsa could be added to the breakfast as well as some veggies.

Stayed: March 2018, travelled solo
Thank Teresa121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Hampton Inn Hagerstown, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review our hotel. We are glad you found us clean comfortable and friendly. Love being your go to hotel in MD. Please come back again.

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Reviewed 4 weeks ago

Very convenient to highways and restaurants. Seemed like a safe hotel and parking lot. The breakfast buffet was just OK, they never had bananas or salsa available and if you didn't get there early they ran out of cinnamon raisin bagels. Some days they didn't have any cut fruit at all. They rooms are very clean. The pillows could have been a lot better. The maids were sometimes very noisy late into the evening. Once walking in on me at 7:30pm She was very apologetic. It probably was a result of the reservation mess up. All in all a nice hotel. I usually stay at the Fort Detrick Hampton Inn and Suites in Fred.Md.

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Hampton Inn Hagerstown, responded to this reviewResponded 3 weeks ago

Thank you for the review. Our guest’s feedback help make us a better hotel. Please come back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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