We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (172)
Filter reviews
172 results
Traveller rating
83
47
20
11
11
Traveller type
Time of year
LanguageAll languages
83
47
20
11
11
Show reviews that mention
All reviewssleep innextra blanketsroom was cleanhot tubwhite tailyogurtchoice hotelsindoor poolcontinental breakfast isabsolutely stay here againgood nights sleepan overnight staywhitetail ski resortnice hotelparking lot isper nightnice stay
Filter
Updating list...
14 - 19 of 172 reviews
Reviewed 1 January 2018

We stayed at the Sleep Inn & Suits in Clear Spring, MD on New Year's Eve into New Year's day. Unfortunately, the hotel was under construction while we were there. I totally understand that hotels need to have time to work on things and I did not mind the mess or the noise; however, the costumer service was terrible. When arriving for our stay at around 3:20 for check in which is at 3:00, we waited in a line for about 20 minutes. When we finally got to speak to the front desk, she was able to give us our key but was unable to fully check us in because the computers were down and nothing could be printed. This meant that we had to visit the front desk again before leaving to sign and confirm our check in, when the computers would be up and running. We went up to our room, got ready for skiing and came back down about an hour later. We were down in the lobby around 4:20 and stood in a line with about 4 families in front of us. We had reservations at the nearby ski resort for 5:00 PM. We stood in line for 40 minutes until we were seen and talked to. During this time, it took the one hotel receptionist about 10 minutes to check each family in and there was only 1 working computer. While waiting in line, the family in front us was helped and then had to come back after checking in to their room because they found that there was already another family in there! Unfortunately we had to wait again until this problem was resolved for the family. The current hotel receptionist had no idea how they double booked that room. When it was finally our turn to get one paper printed out and signed, she did not apologize for the horrible inconvenience. Due to construction equipment in the parking lot and the hotel being booked at full capacity, parking was also an issue. There were not enough spots for everyone and there are spots nearby that say for McDonald's parking only; however, the receptionist said that our car would get towed if we parked in those spots. Now don't get me wrong, I totally understand that hotels need to go through construction from time to time but to allow their hotel to be booked on New Years Eve and then have only ONE receptionist with one computer running at check in is absolutely absurd.

Despite all of that, our room was fine. But don't even bother with the hassle!

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

We were very pleased with our stay at Sleep Inn in Clear Spring. Three of the four of us are biking, and this was the only hotel in the general area, so we're happy it was great. The service was fabulous. Lisa (afternoon clerk) was wonderful in helping us to store bikes not in our room, put our freezer packs in their freezer, answer many questions, all with a great, totally helpful attitude. The night clerk (Heather) and morning clerk (Jackie) were equally helpful. 5 star service for sure. The beds were adequately comfortable, room was very clean, breakfast had more variety than most (eggs, sausage plus the normal continental breakfast fare). An excellent value for the price.

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Marta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

My wife and I thoroughly enjoy traveling by car, possibly a dying way to see the USA, but we keep hitting the road every opportunity. Have stayed at Sleep Inn's more than any other Hotel, and so far the quality is consistent, and therefore we intend to continue to stop in every chance we get. Due to hurricane Irma, we are heading N in the morning, and will give Sleep Inn the first look along the way. Thank You!

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017

I am giving this hotel high marks for its value as a budget motel. Our stay was a stop-over on our way to Kentucky. The room was very comfortable and we had a good nights sleep. The bathroom was very spacious with a rather large walk-in stall shower. Although we didn't have time t use it, the indoor pool looked very clean and inviting. The continental breakfast is beyond your motel standard with an array of cereals, waffles, yogurts, fruit, etc. If you are looking for quick eats - there is a McDonalds next door.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 126Robert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

Loved the location for launching to activities in Hagerstown for a good price. The hotel had nice amenities and all of the common areas looked nice and comfortable. Notice at front desk states that the hotel is being renovated. Stayed on the 1st floor (room 109) and the bed seemed hard to me. My daughter thought it was comfortable, so it just depends on each person. The free breakfast included make your own waffles, eggs, sausage, yogurt, several juice options, etc. Had some problems with the door lock to be able to eat on the patio. We used the pool & it had a comfortable water temperature but was very cloudy. Also used the hot tub & the timer did not seem to work. They must have recently had an exterminator in as there were several dead bugs in the pool area. Staff was friendly. Clear Spring is a small, quaint town, near White Tail Ski Area & Hancock & Hagerstown, MD. Great launch pad for a decent price. Would stay here again for similar price.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Keller_Family_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews