I work down the road and they've always (save one time, not of their fault) gotten my delivery on-time. The employees in the store and the delivery drivers have always been pleasant. The food is always really good, no different from any other California Tortilla, and I've never had to correct an order. Both in store and deliveries are fast. They have a ton of different sauces you can try (for free) and their soda machine has a ridiculous amount of flavors. The store itself is very clean (I've never been in the bathroom, so I can't attest to that) and the employees seem to practice good personal hygiene. I'm a CalTor fan, so I have the "Burrito Elito" card. The benefits are actually pretty decent. Every few trips I get enough of a credit to have a discount or free burrito.