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All reviews kayak rentals room was clean continental breakfast footbridge beach no elevator sliding door one night stay wells beach ogunquit luggage ocean deck keurig fall soap mile season
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Reviewed 14 September 2017

Clean, spacious and comfortable room with a balcony overlooking the Ogunquit River. Very helpful and accommodating staff. Five to ten minute drive to the Marginal Way and area beaches. Rates are significantly lower than in-town hotels. Included continental breakfast has wide selection.

Room tip: Room with a balcony has a beautiful view of the Ogunquit River.
Date of stay: September 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank ralphc50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogunquit River I, General Manager at Ogunquit River Inn an Ascend Hotel Collection Member, responded to this reviewResponded 16 September 2017

Ralph C
It is guests like yourself that get the word out about or little inn. We are family owned and word of mouth is so important. We believe that we have the best Inn on the coast, but we might be a little biased. Thank you for being our guest and for the wonderful review.
Regards,
Jon Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Access... The rooms are accessible only by stairs. On TripAdvisor, it states this fairly clearly, but on Booking.com it wasn't totally obvious. While the staff will offer to help with luggage, climbing those stairs several times a day to get to your car is taxing when you are older or have a bad knee, etc.

Bad security... On the ground level, the ONLY source of ventilation is the door way, so it's necessary to leave your sliding door open and the screen door in place, which doesn't lock. On our first morning we were awakened by someone yelling "HOUSEKEEPING" into our door at 6:30 AM! Apparently because they were "concerned about the open door". The lock on the door is not very secure and there is no in-room safe to keep valuables.

Poor construction... the first impression upon entering the lobby is quite nice. It's after you get to the room that the impression goes downhill. Truly shoddy construction in spots, such as the tops of the tables. See pictures below.

Housekeeping and maintenance ... We were there for four nights. Sheets were not changed once in four days. The housekeeper made the beds, restocked towels and paper cups and that was it. Bathtub wasn't cleaned, nor was the toilet, etc. Dust everywhere. As for maintenance, our sliding door was difficult to move. The maintenance person 'fixed the rollers' which apparently involved oiling them leaving an oily smell in the room which stayed around for days, necessitating leaving the door open for ventilation on chilly nights. There were brown stains on our ceiling, resembling water marks that should have been painted or cleaned up long before we checked in.

"Ocean view"... While the view of the Rachel Carson Refuge and the Ogunquit River are lovely, the ocean is about a mile away, and there are houses between you and it. You could see it with a telescope.

Comfort... the beds are reasonably comfortable, but 'squeaky'. The noise can wake a light sleeper in the other bed.

Breakfast... very limited selection. Much less than I would expect at the price. The quality was 'good', not more than that.

Location... not walkable to any real destinations, except one or two nearby restaurants. The trolley service is haphazard and irregular. At the cost of $2 per person, it's actually cheaper to drive and use the public parking at Perkins Cove or other places ($7 to park, $8 for the trolley and no waiting).

Positives... friendly staff. Nice lawn and view.

Room tip: If you don't mind the steps, get a 'sea level' room.
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank paulrmPrague
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogunquit River I, General Manager at Ogunquit River Inn an Ascend Hotel Collection Member, responded to this reviewResponded 11 September 2017

paulrmPrague,
Thank you for being our guest and for posting such valuable feedback. I'm sorry to hear that the beds did not suit your needs. Many of our guests love our commercial grade Sealy bedding. You are correct that there are stairs involved at our seaside inn, yet there is the option of the two-queen window river view rooms, which 90 percent of these do not involve stairs. We do have luggage assistance available during check in and checkout times and we are more than happy to assist in anyway. We are so lucky to have Andy the Kayak man onsite to provide our guests with kayak rentals and at discounted rates from the public. It is truly an amazing experienced. We partner with the Ogunquit Trolley in hope providing our guests with easy access to the surrounding attractions at a reasonable price. We report any negative experiences that our guests encounter to the Trolley ownership. We do apologize on their behalf for any issues you may have experienced. I, as the general manger, want to take full responsibility of my staff waking you at such an improper hour. He did however have the best intentions in mind - your safety.
Thank you again for your feedback. Our guests feedback is never taken lightly. We are always looking to improve and your feedback helps us do just that - thank you.
Regards,
Jon Valencia
General Manager

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Reviewed 9 September 2017

Slightly away from the middle of town - The free shuttle makes it convenient and pleasant to go to the beach or visit the super cute town of Ogunquit. You'll never be stuck in the town traffic - it's a relaxing and convenient place to unpack your suitcase and discover/ drive around the area to discover its natural charm.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank yvesd910
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogunquit River I, General Manager at Ogunquit River Inn an Ascend Hotel Collection Member, responded to this reviewResponded 16 September 2017

It is guests like yourself that get the word out about or little inn. We are family owned and word of mouth is so important. We believe that we have the best Inn on the coast, but we might be a little biased. Thank you for being our guest and for the wonderful review.
Regards,
Jon Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

Don't judge the book by its cover. I should have realized something fishy when charged an extra $25 to check in two hours early. Once we arrived, we were questioned on the number of guests. The receptionist claimed, verbatim, "Since sometimes Booking.com gets it wrong, we will charge you $15 extra per child as opposed to $30 extra per child." The scam seems apparent. However, the woman in charge stepped in and was able to waive the charges. Furthermore, this is probably the last time I will utilize Booking.com.

The lobby might have you thinking you are about to encounter everything but...

Flights of floating stairs, stained linens, less-than-basic toiletries, plastic lawn furniture, and breakfast that is shameful, to say the least, during which the receptionist hovers over. Never mind the broken bench on which to wait for a trolley, for which front-desk staff is unable to offer proper timetables. The "heated pool" had to be "turned on" per customer request.

The only positives were the Keurig coffee maker and the view, given high tide. Low tides offer marsh-like river views but once the tide comes in, the full river is breathtaking, especially if you get a chance to view the sunrise. Sitting on plastic lawn furniture sort of takes away from the experience though.

BBQ grills and picnic tables are available, should you require. Again, they are situated on the river bank, which is a nice touch.

Kayaks can be rented through a private company for your enjoyment.

Date of stay: August 2017
Trip type: Travelled with family
2  Thank JKCHAMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogunquit River I, General Manager at Ogunquit River Inn an Ascend Hotel Collection Member, responded to this reviewResponded 11 September 2017

JKCHAMA
Thank you for your feedback. Our guests feedback is never taken lightly. We are always looking to improve and your feedback helps us do just that - thank you.
I'd like to speak if I may to the extra person fee and Booking.com. Booking.com is a wonderful partner of ours but sometimes despite our guest’s best effort some information is incorrect. We always ask to verify the number of people - no scam. Often, Online travel agents will have more people on the reservation than the number of actual guests checking in and this is an opportunity for us to save the guest money.

The early check -in fee is a service that is optional. We have many guests that need to get into a room before 3:00pm – most have weddings that they need to attend and would like to be able to change and freshen up before the event. To meet these guests needs we add extra housekeeping personnel to ensure these rooms are ready at 1pm and the $25.00 service fee is something most guests are happy to add for early check in. Again, it is a service and completely optional.
We partner with the Ogunquit Trolley in hope providing our guests with easy access to the surrounding attractions at a reasonable price. We report any negative experiences that our guests encounter to the Trolley ownership. We do apologize on their behalf for any issues you may have experienced.
We are so lucky to have Andy the Kayak man onsite to provide our guests with kayak rentals and at discounted rates from the public. It is truly an amazing experience.
We do apologize for any issues with our outdoor heated pool and spa. These wonderful amenities’ are available from 9am to 10pm. They are turned on at 9am every day and have not missed that time frame all summer, in fact we often have it open before 9am.

Thank you again for your feedback.
Regards,
Jon Valencia


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Reviewed 8 September 2017

Room was good. Mattresses comfortable. Helpful friendly staff. Great location . Breakfast buffet was adaquate, plenty of food. One mile walk to beach. Kayak rentals on site. Views of inlet, marsh, pool with hot tub.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank John G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ogunquit River I, General Manager at Ogunquit River Inn an Ascend Hotel Collection Member, responded to this reviewResponded 8 September 2017

John G
Thank you for being our guest and for posting such valuable feedback. We are so happy you enjoyed our more than continental breakfast. We try to provide a selection that offers something yummy for everyone. Yes - the mattresses are the best in the world! Hopefully next time you can rent a Kayak from Andy and explore the river.

Regards,
Jon Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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