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“Lacking of Cleaniness”
Review of Clarion Hotel

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Clarion Hotel
Ranked #18 of 21 Hotels in Portland
GreenLeadersBronze level
Reviewed 3 weeks ago

Kelsey, I believe her name was, was just outstanding. She made the stay fun and worth while. If it wasn't for that I would have checked out. There were several cleaning issues in the room. I think the cleaning department either needs a re-haul or the management needs to do a better job on keeping an eye on cleanliness. You can lead with a powerful fist or lead by example. And a powerful fist isn't working. The dining area was great and the bartender was sweet. They do have a huge pool and great work out area. I asked an employee, I guess who drives the van, if he was able to mail a postcard I got. "I don't know if we do that, you have to ask the desk" How about you be a team player and find out the answer for me instead of passing the buck. The hospitality in this hotel just lacks, except Kelsey. She was a rock star. Everything else was Meh. I did give my concerns to the front desk on what was wrong in the room but no need to mention them here. I will warn other guests that stay at this hotel, to move the furniture to make sure things look okay.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank BusterBusBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 609 reviews

Reviewed 4 weeks ago

If you don't want to pay exorbitant prices for a hotel in the heart of downtown, this is a totally fine choice. Clean & easy to access. Cabs/Uber/Lyft are all available so you don't have to drive @ night.
Granted the rooms are nothing special & the bathrooms small, but if you are looking for a value(compared to the overpriced hotels downtown), the Clarion is for you.

Stayed: October 2017, travelled with friends
Thank Barb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017

I guess I got spoiled staying at some very quaint and charming Airbnb's while in So Portland. The hotel was clean but it lacked warmth. There were blankets in the room. The lobby and elevator looked old and smelled like cigarettes. I thought breakfast came with the room when I booked it, but it did not. It's okay, safe, doable. It just lacks any character. The staff really didn't go out of their way to be of service either. I thought it was borderline a bit pricey.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

i loved this hotel!

it was very, very clean and quiet and convenient to easy traveling in portland. granted, it's not in the downtown, you could walk there if you wanted to, especially if the weather is comfy.

the staff was all really nice and helpful. i extended my stay with no trouble or confusion, even though i booked my first night online. and! they allow dogs! with no fee! and the place doesn't smell like barks! what a gem!

thank you for everything!

Room Tip: ask for 201 if you want to be by stairs
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank marieylu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

We stayed here at the beginning and end of our individual tour to see the fall foliage in central Maine. Very easy to get to/from no matter your destination. Rooms were comfortable and reasonably priced.

Room Tip: Avoid the pool side rooms to get away from the activities there.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank CenTex08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Hotel

Address: 1230 Congress St, Portland, ME 04102-2129
Phone Number:
Region: United States > Maine > Portland
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Portland
Price Range: €65 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Clarion Hotel is a full service hotel located just 5 minutes from downtown Portland, Maine. The hotel offers a dining room, lounge, business center, pool, Jacuzzi, fitness center, on-site laundry. We pride ourselves on offering exemplary products and service to all our guests. ... more   less 
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Also Known As:
Clarion Hotel Portland, Maine
Clarion Portland
Portland Clarion

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