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All reviews maine medical center bed was comfortable close to the airport room was large coffee maker shuttle service downtown amtrak
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Reviewed 7 February 2017 via mobile

We came down this past weekend to attend the Brantley Gilbert concert. When we arrived the lobby was very clean and spacious and the staff was very friendly. When we got to our room on the 4th floor it was a typical king bed room. Very clean and it smelled nice! The bed was comfortable and it had plenty of pillows that were comfortable. We had no issues with our room and was happy with our stay. The only issues I noticed was the very small slow elevator, probably be a good idea to upgrade to a larger elevator. Had to wait if it was full of people. The hallway carpets look very dirty but I'm sure it's from extensive wear. My husband put money in the vending machine and it short changed him so he had to go to the front desk to get his money back. Overall it was a nice stay for the money.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank Taylor7683
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P, General Manager at Clarion Hotel Airport, responded to this reviewResponded 7 February 2017

Hello,

I hope this response finds you well. I am writing to offer a sincere "thank you" on behalf of the Clarion Hotel and staff for your kind words. I am beyond pleased to hear that you enjoyed your recent visit with us. I look forward to having you visit our property again in the future.

Best regards,

Michael Payne
General Manager

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Reviewed 28 January 2017

I was disappointed this time. Stayed here when I took my husband to Portland for surgery.They have a Maine Medical Rate. I don't know whether this was a bad weekor what. The Wi-Fi I couldn't get into. No matter how hard I tried. And one day there was a water main break. Ever triedbeing with a handicapped husband and there was NO water from 7Am until later afternoon? And if you were a Maine Med Guest you were supposed to get a free breakfast.We weren't even told about it. And paid for our breakfast. My sisterinlaw was there also as she drove from New Jersey to be with her brother for his surgery. She is the one that found out about breakfast and told them that we weren't even told. This did not make me veryhappy. She told the front desk what room Ihad been in and they pulled it up and toldher she was right. That we had been charged for breakfast for twodays. And that we would get a refund. WEll you can bet I will wait and look for it.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Betty A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P, General Manager at Clarion Hotel Airport, responded to this reviewResponded 29 January 2017

Greetings Betty,

I hope this note finds you well. I am writing in regards to your feedback about your recent stay at our property. I am disappointed to hear that you did not fully enjoy your most recent stay at our hotel.
I can agree with you that this past week was tough on our hotel guests, as well as staff. We did update and change our wireless provider. The update provides faster bandwidth which will improve the internet quality for our guests. The upgrade and service change did throw a curve ball when it was first installed, but it is now working without issue.
The water main did burst due to our harsh Maine winter weather last week, but our staff and the City of Portland worked quickly and efficiently to correct the issue. The hotel went without water for a minimal amount of time due to the quick actions our well trained staff took to minimize the damage.
I would like to thank you for your feedback. We will use your comments regarding the medical rate breakfast to better train our staff in the future.
I do hope that you will choose to stay with us again whenever your travels return you to the Portland area.

Best regards,
Michael Payne
General Manager

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Reviewed 18 January 2017

The Clarion Hotel is perfectly located for the guests who are at the nearby medical clinics. It is absolutely spotless, very well equipped, and the staff is so welcoming.
To get to the hotel, you have to take an al,out invisible little turnoff between a bank and a gas station...but it is worth the effort.

Convenient parking and attractive lobby leading to a wood paneled front desk where the staff kills you with kindness. The touch of elegance in the decor and spacious lobby is quite tasteful. The location is a bit removed from the Old or the Mall, but,a short ride to either of those locations is available ..and they have an airport shuttle. Very reasonable room rates make this one of the best values in Portland..
There is a nice little restaurant and bar with excellent cocktails.. and I highly recommend the breakfast..Pour your own waffles and pancakes..plus omelettes of your choice, and sausages and crisp bacon are but a few of the breakfast offerings. I would stay there just because of that breakfast. For dinner I ordered room service because the restaurant was busy and staff was limited. The room service dinner was excellent as so rapid

The rooms are comfortable with large TV's and free WI FI..
Plenty of lighting and lots of fluffy towels in the bath.
The rooms are immaculate..the amenities are very nice...
This hotel makesmyou feel very welcome.. I will be back.

Room tip: This hotel is in a quiet area so all rooms should be nice.
Date of stay: January 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank SBLMaine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P, General Manager at Clarion Hotel Airport, responded to this reviewResponded 22 January 2017

Hello,

I hope this response finds you well. I am writing to offer a sincere "thank you" on behalf of the Clarion Hotel and staff for your kind words. I am beyond pleased to hear that you enjoyed your recent visit with us. I look forward to having you visit our property again in the future.

Best regards,

Michael Payne
General Manager

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Reviewed 5 December 2016 via mobile

Title says it all. Two night stay under $180 on a weekend. The room itself was clean and the beds were comfortable. No issues with hot water. Walls were thin, but we didn't have any bad neighbors. We chose to use the hot tub and indoor pool and were happy they were both well maintained and no one else was there! Also super close drive to downtown and ports. Even more convenient is the 24 hour has station mini mart DIRECTLY in front of hotel. Super convenient for drinks and snacks. Although it could use minor updates, and probably a new elevator, I'd totally stay again just for the value.

Date of stay: December 2016
1  Thank Hairbear19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P, General Manager at Clarion Hotel Airport, responded to this reviewResponded 20 December 2016

Hello,

Thank you for taking time to share feedback on your recent stay. I am pleased to hear that you enjoyed the experience. We take pride in the indoor pool facility and I'm glad that you found it to be clean and well maintained. Our engineering team works very hard to keep it in tip top shape! Please stay with us again should your travels bring you to the Portland area.

Sincerely,

Michael Payne
General Manager

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Reviewed 2 December 2016 via mobile

The property has plumbing problems with regards to having to wait 10-20 minutes for hot water in both the shower and the sink. The pillows are not full sized standard pillows; they are 3/4. There is only one elevator that must be at least 30 years old as it is very slow. There is a stench of cigarettes in the hallways because the smokers they attract smoke in the hallways because they know they will be fined by the hotel for smoking in the rooms. This is a real low-class establishment. Motel 6 at least doesn't have those problems.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank ElyseNYC10021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P, General Manager at Clarion Hotel Airport, responded to this reviewResponded 2 December 2016

Hello Elyse,
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We had a brand new HW boiler system installed in June 2016 so I am not sure why you experienced a lack of hot water. I have shared your feedback with our Chief Engineer for follow-up. I wanted to clear a few things up. We purchase our pillows from a well known national hotel supplier and I can assure you they are full size pillows. We do have a second elevator at the rear of the building with signage at the front elevator indicating it's location. I'm sorry that you were not informed of this. We are a smoke-free hotel and we do our very best to handle smoking issues as soon as we are aware of them. I feel badly you have the impression that people smoke in the hallways as that is simply not the case. I do hope you will give us another opportunity when your travels return you to the Portland area.

Kind regards,
Michael Payne
General Manager

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