We needed a place to stay where we could visit with children and grandchildren. A suite at this location was perfect. The grandchildren were able to swim at the pool and we had ample room to sit and visit.More
- Free Wifi
- Free Parking
We needed a place to stay where we could visit with children and grandchildren. A suite at this location was perfect. The grandchildren were able to swim at the pool and we had ample room to sit and visit.MoreShow less
Dear valued guest,
Thank you for taking time to review Ramada Hotel and Conference Center. We are very excited o know that you enjoyed your stay at this hotel and enjoyed our hospitality. Your feed back about our property is moral boosting for us. We will try to serve all of our guest with same pace in future and hope to see you again during your next visit to Lewiston-Auburn area.
Food left in the fridge, bathroom celing falling down, no extra toiletries, no room service...honestly didn't seem as though it had even been cleaned. I called noon time for a first floor room, at check in about 6:00 pm they now didn't have first floor. We stayed til monday and observed empty first floir rooms empty. Bartender in lounge very very rude, everyone was complaining. Waitress laurie went above and beyond to help customers and the one desk clerk tatianna vey helpful and professional
I stayed 2 nights. I had to fix the toilet the first night. The tub / shower did not drain. There were stains on the carpet. There is a small gym that has an elliptical, a treadmill, a stair climber and some free weights. Both the elliptical and the stair climber were both broken.
Dear valued guest,
Thank you for taking time to review our property. Management would like to apologies for all inconvenient. We will look at this matter and get back to you as soon as possible.
Lunch was fine. Dealing with paying not so good. My husband and son meet with staff to set up. Requested bill or quote via email. Never received it. Later, I noticed a $350 fee on my credit card. My husband and I went to meet with the staff that set things up. Staff said it was fee for using the room. We said never disclosed that in the meeting. Staff said he told our son. Went to son's and asked if he was told $350.00 fee. He said no, very surprised, he said would have suggested another venue. So we immediately call staff back. Didn't return our call. Sent email. They didn't respond. Went to Facebook got Hotel manager email. He said we were using wrong email address. (Sounds like he got it) Oh yes, we also booked 7 plus rooms for relatives and that's who we sent email too. Manager sent us back to staff, didn't deal with it. Staff told us that the fee is usually $900 to rent and thought we'd be happy with the $350 discount price. If it was disclosed, why the second credit card posting? Not happy at all dealing with the Ramada.
Dear Valued guest,
Thank you for talking time to review our hotel. As we discussed during your visit to property after event and we explained about fee and charges. You were agreed, happy and thanked for hospitality.
But we apologize for the inconvenient and hope you will give us another chance to build our trust.